FAQ
Account management and security
- Why is my account restricted and what should I do?Published on 27 Feb 2026Updated on 4 Jun 20261,164
- What's OKX Security Assistant?Published on 15 Jan 2026Updated on 29 May 202678
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 20 Jun 202667
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 29 May 202618
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 2 Jun 202655
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 29 May 2026303
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 18 Jun 2026206
- Passkey FAQPublished on 19 Mar 2025Updated on 15 Jun 2026142
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 29 May 202620,007
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 29 May 202682
- How do I download my account statements?Published on 6 Nov 2024Updated on 17 Jun 20263
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 29 May 2026218
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 2 Jun 20267
- How do I register an account on OKX?Published on 23 May 2024Updated on 29 May 202628,145
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 20 Jun 20266,375
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