Why is my account restricted and what should I do?

To ensure the safety of our users and community, OKX may occasionally freeze restrict your accounts, in accordance with our Terms of Service. This is a security measure designed to maintain the integrity and compliance of the OKX platform.While an account is restricted, you may be unable to login to your account, withdraw, trade, or deposit funds. Available actions during an account restriction may differ in each case.

What should I do if my account is restricted?

If your account has been restricted, you don't need to take any action. Our team will notify you with next steps/instructions if additional information is needed.We remain committed to prioritizing security and compliance. If you have any questions regarding risk control measures or account restrictions, please refer to the platform's Terms of Service for further details.

What can I do when my account is restricted?

Once your account is restricted, you may still be able to:

• Log in to OKX

• View balances and transaction history

• Close open positions

• Submit any required documents or information

Note: restrictions may vary depending on the specific scenario. During an account restriction, certain account functionalities may be limited.

How can I close my positions?

If you currently have open positions, we recommend that you monitor your positions at all times and manage risk carefully. To close the outstanding positioning in your account, please follow the prompts on the App or web page.

Close all at market price

Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.

On the App

• Select the position > Positioning and Assets

  

  Go to Positions & Assets and select Close all

• Select Close All at Market Price > Confirm to close all positions

  

  Select Confirm to close all positions

On the Web

Select the position > Current Position > Close > Confirm

Select Confirm to close all the position

Please note that once you selected Confirm, the position will be closed immediately and the action can't be undone. We recommend enabling Trade Secondary Confirmation (Trading page > More > Trading Settings > Preferences > Secondary Confirmation).

If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.

Close Positions Individually

• On the App

  • Go to Trade page > Positions & Assets > select Close Position and set the price.

    

    Go to Positions & Assets to choose the position you wish to close

    

    Select Close to close the position

• On the Web

  • Go to Trade page > Current Positions > select Close Position and set the price.

    

    Fill in the closing price and select Close

Note: available actions during an account restriction may vary. Please refer to your account for the actions currently available to you.

How can I cancel pending orders?

On the App

• Go to Trade page > Orders > tap the small downward triangle next to an order

• single order to cancel individually.

• Select All Orders

• Choose Cancel all, or select the cancel button for a single order to cancel individually.

  

  Select Cancel all or Cancel from the Order page

On the Web

• Go to Trade page > Open Orders

• Select the relevant strategy with a number to batch cancel, or click Cancel next to an individual order.

  

  Select Cancel all or cancel to cancel your open orders

How can I stop a strategy?

On the App

• Go to Trade page > Strategies and select the relevant strategy

• Select More > Stop > Confirm to stop a strategy

  

  Select More once you select the strategy

  

  Select Stop from the menu

  

  Select Confirm to stop the strategy

On the Web

• Go to Trade page > Strategies

• Click Stop to stop a strategy

  

  Select Stop to stop the selected strategy