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How do I check my deposit progress?
Open your OKX app and select Deposit crypto 2. Select More (3-dot icon) option and select Deposit history to view the past transactions Select More to check deposit history 3. Select the deposit transaction that you want to check the progress. You'll see the deposit amount, deposit status, and deposit time on the details page 4.Published on Aug 13, 2023Updated on May 29, 2026FAQ9,065How do I check my deposit or withdrawal history?
Learn more: How do I make a crypto withdrawal? (app) How do I make a crypto withdrawal? (web) How do I make a deposit? (app) How do I make a deposit? (web)Published on Jun 9, 2026Updated on Jun 21, 2026FAQ2How do I check my deposit or withdrawal history?
Learn more: How do I make a withdrawal? (App) How do I make a withdrawal? (Web)Published on Jun 9, 2026Updated on Jun 21, 2026FAQ14How do I check on updates to my support ticket?
Check regularly: Our support team may request additional information to complete your case. Reach out to our OKX Assistant: If you're unsure on how to create your ticket, you can submit a new ticket here, or contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.How do I view my past chat history with OKX Assistant? On the App: 1. Tap Menu > Get help 2. Scroll down and tap Chat with us 3.Published on Oct 17, 2025Updated on Jun 21, 2026FAQ67How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 2026FAQ39How do I check if an email is officially from OKX via EML file?
How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.Published on Nov 24, 2025Updated on May 29, 2026FAQ19OKX ZERO Trading Fees event FAQs
Who can participate in the OKX ZERO Trading Fees event? This event is exclusively for new users who registered a new account on OKX from 6 Jul 2023 14:00 UTC+8. You'll need to sign up and complete identity verification before selecting Join Now button to be able to participate. Ensure that the display has changed to show Joined after you've selected to confirm your participation in the activity.2. How do I participate in this ZERO Trading Fees event?Published on Jul 6, 2023Updated on May 29, 2026FAQ38OKX Beginner's Guide
Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services. This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail.Published on Nov 10, 2025Updated on May 29, 2026FAQ1Trading Signal Bot FAQs
This guide provides a comprehensive understanding of how to efficiently perform one-step reversals using the OKX Signal Bot.13. Where can I view signal details such as recommended alert messages and webhook URL if I missed out on pasting these during creation? You can always view essential signal information by using these 2 methods: Signals View: select Details in your Signal Bot Dashboard: go to Bots > Signal bot > Details > Signal Check Signal details14.Published on Oct 9, 2023Updated on Jun 19, 2026FAQ138How to prevent phishing emails?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX using an EML file?”Published on Jun 24, 2025Updated on May 29, 2026FAQ3How do I identify OKX official accounts?
Besides contacting Customer Support, you can also check the email via EML file to confirm whether it was genuinely sent from OKX. If any of these fields show fail, the email did not pass authentication and is likely sent from an unauthorized source. spf=fail dkim=fail dmarc=fail Check out “How do I check if an email is officially from OKX via EML file?” to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on May 29, 2026FAQ5,392How do I deposit USD with U.S. Domestic wire transfer?
How do I check my remaining limits? You can select the information icon to review your remaining limits on the deposit page App: Select the info icon to check your remaining limits7. How do I check my USD deposit history? You can review your deposit history on the cash deposit page under All deposits. Web: Find your deposit history under All deposits App: Select Portfolio after opening your App8. Who is The Dart Bank?Published on Feb 5, 2025Updated on May 29, 2026FAQ12How do I set my preferences?
You can enable Notifications > OKX > Allow Notifications in your phone settings so you can promptly check the voice messages we send you.Account Settings1. How do I log out of my account? On the App: Select Menu in the top-left corner > Account settings > Scroll down and tap Log out. On the Web: Go your profile in the top-right corner > Select Log out.Published on Nov 1, 2025Updated on Jun 18, 2026FAQ34Why can’t I see or use my crypto balance?
If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on May 29, 2026FAQHow can I do spot trading with the Jupyter Notebook?
You'll find below a quick explanation of how to figure out what mode your current account is configured as.9. How can I figure out what mode my current account configured as?Published on Sep 29, 2023Updated on May 29, 2026FAQ562