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How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.WeChat Go to WeChat, select the user profile, and copy the WeChat ID. Copy the wechat ID Go to our channel verification to verify the username. You can refer to the How do I verify OKX accounts section to learn more about how to verify the username.QQ To verify the QQ username, go to QQ, select the user profile, and copy the WeChat ID. Go to our channel verification to verify the username.Published on Aug 11, 2023Updated on May 29, 2026FAQ5,392How do I find my user ID (UID)?
info is located within the Profile sectionOn the web Log in to your account and hover at the profile option on the dropdown menu The dropdown will stay open once your mouse stops hovering at the profile option, enabling you to view the user ID info View your user ID info once you selected the Profile option If you want to copy your user ID number, select Profile.Published on Mar 20, 2025Updated on Jun 18, 2026FAQ206How do I transfer/deposit crypto with my sub-accounts?
Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on Jan 14, 2025Updated on May 29, 2026FAQHow do I secure my account after detecting unusual activity?
Here’s how to manage them: Open the OKX App > Navigate to the Exchange section on the homepage and select the Menu icon Select P2P Trading Go to Profile on the homepage Select Profile on the P2P trading page Select Payment Under Payment Methods, you’ll see all your linked options To make changes, tap Edit, update the information, and save To remove a method, tap Delete, then Confirm to complete the actionVerified AddressOn the web Log in at www.okx.com Select Assets from the top menu Select WithdrawPublished on Mar 21, 2025Updated on May 29, 2026FAQ36How do I update my authenticator app?
Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully. Note: Follow here if you aren't receiving the SMS code and here to reset Two-factor authentication (2FA)Web Go to the Profile icon and select Security.Published on Aug 1, 2024Updated on May 29, 2026FAQ218How do I navigate to and customize notification settings?
Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences. In this section, you'll be able to view and update the settings of your app accordingly, from the language up till the market indicators style.Published on Oct 8, 2025Updated on May 29, 2026FAQ18How do I update my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on May 29, 2026FAQ3How do I set my preferences?
On the Web: Go your profile in the top-right corner > Select Log out.Published on Nov 1, 2025Updated on Jun 18, 2026FAQ34How do I link an authenticator app?
Check the latest verification code displayed in your authenticator app and enter it in the New Authenticator App field on OKX to complete the setup.On the Web Log in to your account at okx.com and go to the security center (Profile > Security) Find the Authenticator app and select Set up Find the Authenticator app under Authentication methods Open your existing authenticator app, or download and install one if needed.Published on Aug 29, 2023Updated on May 29, 2026FAQ16,580What documents are accepted as proof of sources of funds from decentralized finance?
Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership. Important details to confirm the transaction of the NFTPublished on Nov 12, 2024Updated on May 29, 2026FAQ54How do I reset my Two-factor authentication (2FA)?
the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channel of securityOn the web Go to Profile and select Security > Security Center Select Change phone number / email / authenticator app Select Authentication method unavailable?Published on Sep 15, 2023Updated on May 29, 2026FAQ29How can I enhance my OKX app security?
Audit your API permissions: head over to Profile > API for the web while select Menu > Tools > API to access via the app, and delete any unauthorized APIs available. Proceed to select API under the Tools section on the Menu page Check your active devices: head over to Profile and settings > Security > Device Management under Advanced security, and remove any unrecognized devices and reset your password.Published on May 14, 2026Updated on May 29, 2026FAQWhat's KYC: What to expect and why it matters?
Periodic review We regularly assess whether your current activity matches your initial profile This helps us identify inconsistencies and strengthen our platform's integrityWhy am I being asked to verify again? Reverification isn’t a sign of trouble—it’s a routine part of KYC maintenance.Published on Jun 24, 2025Updated on May 29, 2026FAQ66Disabling cloud sync on your authenticator app
Google Authenticator (iOS & Android): Open Google Authenticator and select the Profile icon in the upper right corner to check if you're logged into a Google account: Not logged in: cloud sync is automatically disabled, and no further action is required. Logged in: cloud sync is enabled by default. Log out of your Google account to disable it.Microsoft Authenticator Cloud sync is disabled by default.Published on May 12, 2023Updated on May 29, 2026FAQ4,957What is sub-account?
Alternatively, you can go to Profile > Switch account, and select the sub-account you want to log in. If you've created your sub-accounts, and would like to know more about how to transfer/deposit with your sub-accounts, you are welcome to visit here.Published on Aug 22, 2023Updated on May 29, 2026FAQ1,870