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Why is my OKX app not working?
Many app crashes are fixed through regular updates and bug patches. 2. Check your internet connection Connectivity issues can prevent apps from loading. Try the following: Switch between Wi-Fi and mobile data Disable any VPN or proxy Check whether the platform’s servers are experiencing downtime If the service itself is down, you may simply need to wait until it’s restored.3. Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache.Published on Mar 16, 2026Updated on Jun 10, 202623Know Your Business (KYB) FAQ
The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information). This identifying information is supported with documentation, such as evidence of formation, organizational structure charts, and identity documents for key persons.Published on Jan 29, 2025Updated on May 29, 202631What's KYC: What to expect and why it matters?
Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Jun 24, 2025Updated on May 29, 202666How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on May 29, 202681How do I use recurring buy trading bot?
In the Basic Information section, decide on the frequency and time for your buys. Enter the total USDT amount, and select Create to continue Select the recurring period, purchase time, and purchase amount based on your preference A pop-up will show a breakdown of your order. Select Confirm to place the order and start the botHow do I check and cancel recurring buys?Published on Aug 30, 2024Updated on May 29, 2026590OKX AI 101
In crypto trading: read real-time market data (perceive) → analyze based on strategy prompt (think) → place orders (act) → observe results and adjust (feedback).AI Trading Bot Basics Traditional trading bots require programmers to write fixed if-else logic. AI trading bots use natural language to describe strategies — the AI understands and executes them automatically, no coding required.Published on May 4, 2026Updated on May 29, 20264How do I get my individual account verified?
Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Social Security Number (SSN) Note: it's mandatory to provide your Social Security Number (SSN) for you to pass the identity verification process. Residential address ID documents We accept valid state-issued IDs, driver's licenses and passport.Published on Aug 7, 2024Updated on Jun 11, 202637Why can’t I see or use my crypto balance?
If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete? Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy.Published on Oct 14, 2025Updated on May 29, 2026OKX API FAQ
You can use the interface to obtain basic information of trading products here. contract face value: ctVal, minimum order quantity: minSz.What's the format of instId? You can directly use the interface to obtain the basic information of trading products here.How to set stop loss and take profit? If the order is attached to take profit stop loss, you can refer to the order interface here.: attachAlgoOrds array parameters.Published on Sep 20, 2024Updated on Jun 17, 2026140Event Contracts FAQ
What are the basic elements of an event contract?Published on Apr 16, 2026Updated on Jun 16, 2026How can I enhance my OKX app security?
Access to the Security section by going through the Menu optionEnsure your Web3 asset is well protected Wallet backup protocol: Switch to Wallet > select Menu > Wallet Management option under the Basic section. Select Manage wallet and select the More option in your wallet, before selecting Backup Wallet from the options in the Backups section.Published on May 14, 2026Updated on May 29, 2026What's a dusting attack?
Staying alert and taking basic preventive measures can help reduce potential risks and keep your assets safe.How do I get rid of dust? Don’t spend suspicious dust. Spending it links your wallets together. Use separate wallets for exchange deposits (identity verification) and for private holdings. Monitor transactions. Unexpected tiny deposits should be treated as suspicious. Don’t interact with unknown tokens. Malicious airdrops can be tied to smart-contract scams.Published on Oct 4, 2024Updated on May 29, 202614Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
In this article, we'll explain how we use zk-STARK to protect user privacy while proving our solvency.Before we continue, it's helpful to understand some basic ZKP terms, like Circuit, Merkle Tree, and Commitments. For beginners, there are many resources available to help you get started. For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves.Published on Oct 21, 2024Updated on Feb 11, 202695Spot grid bot FAQ
When you copy a bot, most of the basic settings, such as the grid range and number of grids, will be inherited from the lead trader’s bot. Advanced settings, like Trailing Up/Down or entry/exit conditions, will also be copied over. However, Simple Earn allocation will not be activated on the copied bot, even if it’s enabled on the lead bot. Some core settings might be hidden from view as they were special configurations chosen by the lead trader.Published on Aug 28, 2025Updated on May 29, 202622
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