What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the...

On the web, you can add up to 50 withdrawal addresses to your address book at a time — there's no cap on the total. If you wish to add more than 50, just repeat the process in batches. If you'd like to disable the Allowlist, you can switch it off in your Address book and enter your Two-Factor Authentication (2FA) codes to confirm disable the allowlist. After it's disabled, you're able to withdraw to any new addresses.What's the 30-day verification for the withdrawal from the address book?

User Center page on the app with the verified info overview Verification page on the app with the verified info overview Verification page on the web with the verified info overview For more information regarding such verification, you may refer here.

Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your...

Log in to your account at okx.com, go to the Assets and select Withdraw Complete the withdrawal details and select Next Fill in the Address Note: you can enable allowlist mode to protect your assets. Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address. If multiple networks are available, you need to ensure...

Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, a cooling-off period may apply. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time. The duration of the cooling-off period may vary depending...

Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the...

On the Web: Go your profile in the top-right corner > Select Log out.

(web) How do I make a deposit? (app) How do I make a deposit? (web)

You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.

for the past 90 days on the app and for the past year on the web.

(Web)

On the web Login to your OKX main account and go to Transfer via one of the following: Profile > Sub-accounts, find the sub-account that you want to transfer funds and select Transfer Assets > My assets, select Transfer > Main and sub-account Assets, select Transfer > Main and sub-account Select the Sub-account you would like to transfer and your preferred crypto in Asset.

Once in the User Center page, select Preferences and Language from the list on the page to change your app languages.On the web Head over to the User Center, select the Preferences section and choose Language from the options available. This will display all the languages that are currently supported, allowing you to select the one that best suits your needs.

To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.