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How to fix passkey error 50162 on Android devices
Update the app Restart your device (this step is important). Return to OKX and try passkey verification again. If the 50162 error still appears, continue with Method 2.Method 2: Remove the damaged passkey from Google Password Manager If Google Play services previously created a corrupted passkey, simply updating the app won't fix the issue. You must delete the damaged passkey in both the OKX app and your Google Password Manager.How do I delete the damaged passkey in my OKX app?Published on Dec 8, 2025Updated on May 29, 20263,751What's the Spot DCA bot and how do I use it?
For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Below is how the price-step multipliers shape safety order placement in a Spot DCA Bot. Let’s look at how a Spot DCA bot distributes safety orders when you use different price-step multipliers. Suppose your initial order price is $110,609.90, the price step is set at 1%, and you allow up to five safety orders.Published on Oct 3, 2025Updated on Jun 23, 20265Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about calculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on Jan 25, 2024Updated on May 29, 20263,699Why is my OKX app not working?
Try these troubleshooting steps in order: Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.1. Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches. 2.Published on Mar 16, 2026Updated on Jun 10, 202624What should I do if I mistakenly withdraw crypto via the wrong network?
After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Jan 21, 2025Updated on May 29, 20264How do I view Profit and Loss (PnL) and switch PnL display?
You can also view the spot trading candlestick chart by following the steps below. Select Trade > Spot > Select the trading pair Select the candlestick chart icon On the chart, you can view the crypto's PnL and volumeHow do I view total account PnL? 1. Open the OKX App, select Assets 2. Select the PnL line chart on the right to expand it. Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year.Published on Jul 7, 2024Updated on May 29, 202647How does fast redemption work?
By following these steps, you can efficiently access your funds whenever needed. If you encounter any issues, reach out to our OKX Assistant for assistance. Learn more about other trading-related topics here.Published on May 8, 2025Updated on May 29, 2026220OKX AI 101
Few-Shot: provide 2–5 examples to guide the model toward your desired output format. Chain-of-Thought: add 'think step by step' to guide the model through complex reasoning. Trading Prompt Example: when BTC RSI falls below 30 and EMA20 is below EMA50, buy 0.01 BTC at market price, with a stop-loss 3% below entry and take-profit 8% above entry.What is an AI Agent? An AI Agent is a system that gives an LLM the ability to act.Published on May 4, 2026Updated on May 29, 20264How do I check if an email is officially from OKX via EML file?
Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on May 29, 202619How do I set a price alert?
Navigate through the process by following these steps: On the App: 1. Tap Trade > Select the trading type at the top 2. Tap the three dots in the upper right corner > Alerts > Add alert 3. Configure the parameters for your alert > Add alert On the Web: On the trading page, select the Alerts option by selecting the bell icon above the trading chart Start by setting the price alert, just by selecting the Alerts option Configure the parameters for your alert and select Add alert.Published on Apr 30, 2024Updated on May 29, 2026262How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on Aug 31, 2023Updated on Jun 17, 202614,026How do I download my account statements?
To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days. For access to transactions more than 90 days, proceed to step 4.Published on Nov 6, 2024Updated on Jun 17, 20263What should I do if my withdrawal was sent to the wrong user ID (UID)?
However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2. Contact customer support immediately Reach out to our customer support via our OKX Assistant on the OKX Support Center.Published on Oct 13, 2025Updated on May 29, 202622How do I safeguard my Web3 wallet from fraudsters?
Review of fraudulent tactics: Step 1: Fraudsters utilize enticement methods to prompt users to click on third-party links, redirect from the recharge entry to the wallet, and use malicious code to fill in the contract address for the token. Step 2: During the transfer operation, there will be warnings about the effect and risk of altering permissions. If the user proceeds, it leads to malicious alteration of permissions.Published on Dec 13, 2023Updated on May 29, 20261,044How do I add funds from portfolio to my Pay balance?
Follow the steps below to complete the process: Go to Simple mode and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio? Select the arrow icon on the Pay page and select Transfer to portfolio from the menu, before following the steps on the page.What chains are supported?Published on Feb 11, 2026Updated on May 29, 2026