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Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.Published on Aug 8, 2025Updated on May 29, 202611Passkey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Jun 15, 2026142How do I buy crypto with Apple Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on Jul 22, 2025Updated on May 29, 20261How do I authorize a new device when I log in?
The platform currently doesn't have a set limit on the number of devices you can log in from. You're free to log in to the same account across multiple devices. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Jun 17, 202614,014What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on May 29, 2026775Why is my OKX app not working?
Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches. 2. Check your internet connection Connectivity issues can prevent apps from loading.Published on Mar 16, 2026Updated on Jun 10, 202623How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026212How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on Mar 21, 2025Updated on May 29, 202634My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.Published on Aug 1, 2024Updated on May 29, 20269How do I fix common issues with DEX trading wallet passkeys?
After resetting my passkey, will I need to wait before using CeDeFi again? No. Once reset is successful, you can use all CeDeFi trading functions immediately.10. Is the email used for resetting tied to my cloud account? Your DEX trading wallet email must match the email linked to your Exchange account: If you reset your Exchange email, you'll need to confirm it also works for DEX. If it doesn't, follow the on-screen instructions to re-bind a new email for CeDeFi trading.11.Published on Nov 4, 2025Updated on May 29, 20261How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding.More info about Passkeys Passkeys are used differently for DEX trading wallet and Pay.Published on Aug 16, 2023Updated on Jun 17, 202613,504How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
The system will calculate and provide the maximum amount that can be safely withdrawn, ensuring that after withdrawal, your grid strategy still has enough balance to support open orders and allow the grid strategy to continue operating as expected. Withdrawing the maximum grid profit will not affect the ongoing operation of the grid strategy.Published on Jun 20, 2025Updated on May 29, 2026How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Resulting buy and sell amounts differ slightly Because the buy fee is charged in BTC, the amount of BTC you end up holding after a buy is slightly lower than what’s shown as the gross amount. In this example: Buy amount: 0.00005222 BTC Buy fee: 0.00000005222 BTC Net BTC held after buy: 0.00005222 - 0.00000005222 = 0.00005216778 BTC Sell amount: 0.00005216 BTC This leads to a tiny leftover BTC balance.Published on Jun 20, 2025Updated on May 29, 202660I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on May 29, 202630What is Agent Trade Kit?
Agent Trade Kit works with any AI client that's compatible with the MCP (Model Context Protocol), including: OpenClaw Claude Desktop Claude Code, Cursor Custom agents built with MCP SDKs. It currently runs on your local device. Cloud-based (Remote MCP) deployment is coming in the future.Does Agent Trade Kit guarantee profits? No. Agent Trade Kit improves your research depth and execution efficiency, but it doesn't guarantee returns.Published on Apr 29, 2026Updated on May 29, 20263