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Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space. Privately...Published on Jan 29, 2025Updated on May 29, 202649How do I buy crypto with debit cards?
If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while trying to complete a transaction. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My card transaction was declined, but I still see money deducted. When will I get my refund?Published on Sep 13, 2024Updated on Jun 3, 20267What can help prevent P2P crypto scams and protect my assets?
The scam is complete once the victim approves the transaction, which results in the victim's funds being transferred from their bank account or crypto wallet to the scammer. How to prevent chargeback scams: Avoid using payment platforms that support chargeback, such as PayPal. Don't rush into approving P2P transactions.Published on Sep 2, 2023Updated on May 29, 20261,466How do I deposit USD with a debit card?
You can complete a USD deposit from your bank account to your OKX account using a US-bank issued debit card. This payment method is currently only offered to our U.S. users who have completed verification and reside in eligible states. To initiate a transfer, you'll need to add your debit card which is issued by a US bank and is not expired.Published on Mar 2, 2026Updated on May 29, 20261How do I withdraw USD with Bank transfer (ACH)?
Please note that withdrawals are not processed on weekends or U.S. banking holidays.2. Why am I not able to see the "Withdraw USD" feature for the ACH bank transfer? To comply with local laws and regulations, cash withdrawals are only available in specific regions.3. Can I make a withdrawal with ACH bank transfer if my bank account verification fails? No. You can only make the withdrawal after your account ownership is successfully verified.4.Published on Feb 4, 2025Updated on May 29, 202612Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:On the app Select Transfer on the home page Select the Transfer option Select Deposit Select Deposit as your transaction method Select US Dollar Select your preferred currencyOn the web Select Deposit from the home page tab, select Deposit cash from the Deposit menu off the home page tab or go to Assets and select Deposit Select Cash Select your preferred entry to Deposit on the home pagePublished on Apr 14, 2026Updated on May 29, 2026How do I determine my company type and understand which documents I need to prepare?
Accounting department: The accounting department may have insights into your institution's financial structure and regulatory requirements, which can help in identifying the appropriate institution type. Corporate secretary: The corporate secretary or governance officer is responsible for maintaining institution records and can provide information about your institution's legal structure.Published on Oct 13, 2023Updated on May 29, 2026152How do I deposit USD or USDG with Bank transfer (ACH)?
Funds are available for trading immediately On the app Open your OKX app, select Transfer, then Deposit Select Transfer from the homepage You can select deposit USD or USDG balance Select Bank transfer (ACH) and Add account to link your bank account via our trusted partner, Plaid, which securely connects your bank account to OKX, making it easy to fund your account Select Bank transfer (ACH) option to kickstart cash deposit Select add a bank account Select Continue to add your account via Plaid AfterPublished on Jan 10, 2025Updated on May 29, 20262How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on May 29, 20263Outcomes User Guide
OKX App home page with Outcomes feature Method 2: open the OKX app, select Trade, then select DEX > OutcomesStep 2: Browse and select events Once inside, first take part in a campaign to receive OKX Campaign Points (xp). After receiving xp, browse events by category or use the search bar to find events of interest.Published on Jun 2, 2026Updated on Jun 19, 20263How can I get my project listed on OKX?
Listing decisions are based on internal review standards and overall project quality.Published on Apr 16, 2026Updated on May 29, 20263Where do I find limits, fees and processing time details for cash withdrawal?
Example: If you withdraw 10 USD using a method that charges 2 USD in fees, then 10 USD will be withdrawn from your OKX account and 8 USD will be deposited into your bank account. The fee as reflected on the Preview pageWhat's withdrawal limits? Withdrawal limits are the minimum and maximum amounts you can withdraw from your OKX account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to protect your account and meet regulations.Published on Apr 14, 2026Updated on May 29, 20261How do I safeguard my Web3 wallet from fraudsters?
Refrain from authorizing unknown third-party project software to prevent information leakage and potential asset lossFraud case studyFraud case study 1: Guiding users to click on unfamiliar links for wallet authorization Review of fraudulent tactics: Tactic 1: Luring users with high-yield activities to open unfamiliar links and authorize their wallets. Tactic 2: Posing as official entities and guiding users to authorize wallets.Published on Dec 13, 2023Updated on May 29, 20261,044How do I deposit USD with U.S. Domestic wire transfer?
A deposit which has been received in excess of your remaining limit will be returned to your bank and this may result in additional charges from your bank. We may also charge you a fee to return the deposit to your bank.5. What happens if I send an amount which is below the minimum limit? A deposit which has been received below the minimum limit will be returned to your bank and this may result in additional charges from your bank.Published on Feb 5, 2025Updated on May 29, 202612Why haven’t I received a reply from the blockchain project team?
If you contacted a blockchain project team such as Ethereum and Bitcoin directly and didn’t receive a reply, please note that these projects are independent, public blockchain networks and aren't operated or managed by us. Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks?Published on Oct 17, 2025Updated on May 29, 202615