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What can help prevent P2P crypto scams and protect my assets?
Avoid releasing a sell order if you don't see the funds in your bank account (or wallet) added as the payment method in the P2P order. Don't be intimidated by scare and manipulation tactics. Gather screenshots and evidence of your interaction with the scammer to help OKX P2P to settle the dispute.4. Chargeback scams Chargeback scams occur when scammers take advantage of chargeback features on some payment platforms to reverse or cancel the initial payment made once the P2P order is completed.Published on Sep 2, 2023Updated on May 29, 20261,466Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on Apr 25, 2024Updated on May 29, 20262I haven't received the SMS code
Select didn't receive anything to change different verification method You can choose other alternatives you would like to use to verify Select other alternative authentication methods if your SMS code doesn't arriveOn the web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code If the above doesn’t help, you can try to self-reset your mobile number from our app according to our guidance If self-reset still doesn't work, submit a requestPublished on Aug 16, 2023Updated on May 29, 202630What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on Jun 24, 2025Updated on May 29, 202666My phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on May 29, 20269How do I use the custom formula feature?
values in real timeHow does the custom formula feature help me?Published on Mar 5, 2025Updated on May 29, 20264How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on May 29, 20263,784How do I use the custom interval feature?
me?Published on Mar 5, 2025Updated on May 29, 20266What's a futures trading bot and how do you automate trades with it?
This can result in more objective decision-making and help you avoid impulsive trading moves that could lead to losses. OKX offers a range of preset bots, user-friendly interfaces, dedicated support, and a comprehensive trading experience for traders of all levels.Published on Dec 26, 2023Updated on May 29, 202636How do I manually set up spot grid trading bots?
This new feature is designed to help you maximize your trading strategy with more flexibility and ease, ensuring that your bots remain aligned with your evolving goals.How do I use the Edit Parameters feature?Published on Jun 6, 2024Updated on May 29, 2026209How do I buy crypto and earn rewards?
Your rewards will appear in your account shortly after you earn them. They’ll be available to trade or withdraw after 60 days.I opted-in and made a purchase, but I still don't have my rewards. What should I do? If you have opted in and made an eligible purchase but still haven't received your reward, please reach out to our OK Assistant for help. Learn more about the terms and conditions of this campaign here.Published on Dec 29, 2025Updated on May 29, 20263A beginner's guide to identity verification
Yes, you can change the address currently associated with your account to a new address. You may need to provide an additional proof of address document to verify your new address.6. Why do you need my residential address? We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.7. I'm under the age of 18. Why can't I sign up?Published on Oct 9, 2025Updated on May 29, 20267What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
It can also be used if you have a high degree of confidence in the ultimate direction of a particular asset, and want the flexibility to gain better entry positions based on technical indicators, or customize the price step or volume multipliers on safety orders. By doubling your position size after each losing trade, you may recover your losses if the market eventually moves in your favor.How can Futures DCA bot help me?Published on Apr 3, 2024Updated on May 29, 202682How do I explore new tokens?
Additionally, you can set up alerts for newly listed tokens to ensure you never miss an opportunity. provides a comprehensive overview of the latest tokens available for trading. View all available options, as segregated according to their performance Within the page, there are various sections to help you trade better: What's Hot: within this section, you can explore the latest top tokens that most traders have actively traded in the last 24 hours.Published on Aug 9, 2024Updated on May 29, 20261How do I discover new tokens?
It allows you to closely monitor the top tokens that have experienced the largest price losses. This feature will help you identify new potential trends. New listings: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Largest market cap: explore the top tokens ranked by market capitalization. Highest turnover: discover which cryptocurrencies have the highest turnover rates.Published on Aug 9, 2024Updated on Jun 18, 202655