Possible reasons include: Your region doesn't support Outcomes Your OKX App version is outdated — please update to the latest version. For Android users, please update to version 6.173.1 or above. iOS users, please update to version 6.172.0 or above. Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. Outcomes hasn't yet been enabled for your account.

Example: If a user deposits $1,000 but does not click "Join now" during the Deposit Match Campaign Period, they are not eligible for the reward. All reward amounts will be credited to the user's account but held in a locked state. Rewards subject to this lockup cannot be traded, withdrawn, transferred, or accumulate USDG Earn interest during the lockup period.

The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.

Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.

There may be slight differences in redemption availability between our web and app versions. Standard redemption remains an option if fast redemption isn't supported. By following these steps, you can efficiently access your funds whenever needed. If you encounter any issues, reach out to our OKX Assistant for assistance. Learn more about other trading-related topics here.

The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...

OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....

Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.

Where any discrepancy arises between the translated versions and the original English version, the English version shall prevail.

You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again. If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process.

If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?

This requires installing the latest versions of Node.js and npm package manager: Node.js: version 22.19.0 or later npm: version 10.9.3 or later Select your operating system before downloadingDownload the installation files Download the project archive here to your preferred folder. Once the project files are downloaded and unzipped, open the folder named Wallet-Release-main.Run the installation scripti) Mac users Double-click offBoarding_Mac_script.command in the Wallet-Release-main folder.

If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.

If any questions arise regarding the accuracy of information in the translated documents, please note that the English version of the content is the official version and will take precedence over any translation. Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.

The vouchers are only available on OKX App with the app version 6.1.46 and above. Find your app version at the bottom of the user center App Version 6.1.46 You can find it in the notification cards on the homepage. Find the notification card in the middle of homepage App Version 6.1.48 and above Go to User center > Rewards and perks > Reward Center > My rewards Find the Reward center in the user centerHow do I use it?