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How can I change my phone number?
We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly. Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Jun 19, 2026How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on Sep 29, 2023Updated on May 29, 2026562How do I update my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on May 29, 20263How do I change my email?
We'll send a 6-digit verification code to both your new and current email. Enter the code accordingly.Published on Sep 6, 2023Updated on May 29, 20264,231Crypto profit & loss analysis (PnL) FAQ
The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. What are the average cost price and cumulative cost price? The cumulative cost price includes both unrealized PnL and realized PnL when calculating returns.Published on Apr 3, 2026Updated on May 29, 2026OKX ZERO Trading Fees event FAQs
This event is exclusively for new users who registered a new account on OKX from 6 Jul 2023 14:00 UTC+8. You'll need to sign up and complete identity verification before selecting Join Now button to be able to participate. Ensure that the display has changed to show Joined after you've selected to confirm your participation in the activity.2. How do I participate in this ZERO Trading Fees event?Published on Jul 6, 2023Updated on May 29, 202638I haven't received the SMS code
Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app. If you can't log in, switch to other alternatives, see the steps below to know how it's done.On the app Select Didn't receive anything?Published on Aug 16, 2023Updated on May 29, 202630Convert FAQ
If you can't find your desired crypto, it may not be supported at the moment.6. Can I convert my crypto to cash using this Convert feature? No, the Convert feature is designed exclusively for swapping one crypto for another (for example, Bitcoin to Ethereum). It doesn't support conversions to fiat currency such as USD. To cash out your crypto, you can use the Sell crypto feature, which allows you to sell your holdings and receive the equivalent value in your local currency.Published on Sep 5, 2024Updated on May 29, 2026912How do I check my deposit progress?
You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals. If the number of confirmations is below the withdrawal requirement, the relevant assets will be temporarily unavailable for withdrawal or P2P trading.Published on Aug 13, 2023Updated on May 29, 20269,065How do I set my preferences?
Once it's added, you can rearrange your saved trading pairs directly in the Favourites section.6. Why can't I switch between the Lite and Pro versions of the app? The latest version of the app no longer supports switching between Lite and Pro versions. Please refer to the current version.Profile Settings1. How do I change my profile picture? If your account has not set an avatar before, we'll generate a unique and interesting default avatar for you.Published on Nov 1, 2025Updated on Jun 18, 202634What should I do if I mistakenly withdraw crypto via the wrong network?
Paste the deposit address you copied from your exchange account 6. Enter the amount and select Next to review your send details and select Confirm to complete the process of retrieving the assets Web 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key. Learn more on how to import the wallet on OKX Connect your Web3 wallet on okx.com 2. Log in to your OKX exchange account, and select Assets > Deposit 3.Published on Jan 21, 2025Updated on May 29, 20264Event Contracts FAQ
For example, holding 5 Up and 6 Down contracts simultaneously requires separate margin for each: margin for 5 Up contracts + margin for 6 Down contracts. Buy/Sell Mode: Within the same market, users can only hold a one-sided position (Up or Down). For example, if a user already holds 5 Up contracts and buys 6 Down contracts, upon execution the system nets the positions — resulting in a final position of 1 Down contract — and releases the margin for the original 5 Up contracts.Published on Apr 16, 2026Updated on Jun 16, 2026How do I view Profit and Loss (PnL) and switch PnL display?
Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year. Up to 1 year of cumulative PnLs are available. Select the ">" icon next to PnL to view Spot PnL and Futures PnL separately.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on May 29, 202647What's the Spot Grid bot and how do I use it?
Grids: 6 Total Investment: 10000 USDT The bot will deploy 10000 USDT across the grids This amount will be reserved specifically for this bot in the user's account Based on these parameters, there could be two different sets of grids based on grid mode: Arithmetic - Each grid has an equal price difference The grid gap will be (120,000 - 90,000)/6 = 5000 Making grid levels to be 90,000, (90000+5000 = 95000), (90000+2*5000 = 100000) and so on Arithmetic grid trading setup with 5.56%–4.35% returns acrossPublished on Oct 3, 2025Updated on May 29, 202611Unseen City Shirts - Blue Moon - NFT FAQ
You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on Apr 25, 2024Updated on May 29, 20262