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How do I activate my Pay?
To enhance security, Pay incorporates advanced technologies such as passkeys, multi-signature authorization, and ZK Email recovery, ensuring you retain full control over your funds. Additionally, Pay accounts support fund transfers between exchange accounts and can send digital assets directly to on-chain wallet addresses. Pay also offers social features, including direct transfers within chats and the ability to create group red envelopes.Published on Feb 11, 2026Updated on May 29, 2026How do I protect my account from Trojan horse takeovers?
Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?Published on May 30, 2025Updated on May 29, 202614Why is my deposit not credited even when all information is correct?
You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on May 29, 20262,082Do I need to pay fees for deposit and withdrawal?
Currently, we only support the recovery of below-minimum deposits for certain crypto. If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms.Published on Jun 1, 2023Updated on May 29, 20265,628How do I supercharge my trading with Alertatron's automated solutions?
Trading groups Large group management: complex orders can be automated for trading groups with up to 200 clients. Isolated execution: large groups also benefit from isolated execution. Each of your clients' trades will run on their own isolated bot. Detailed data: separate log, event history, and individual PnL data are available for each client. Aggregated PnL data is available for the entire group.Published on Mar 28, 2024Updated on May 29, 20261How can I troubleshoot web or app issues?
Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.Published on Feb 11, 2026Updated on Jun 2, 202613What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import your account on MetaMask Open MetaMask wallet app, select Import using Secret Recovery Phrase to import your wallet 2. Open your OKX exchange account on your app, and select Assets > Deposit 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDC, in this case, you should select USDC-ERC20 4.Published on Jan 21, 2025Updated on May 29, 20264What is Agent Trade Kit?
Which AI clients does it support? Agent Trade Kit works with any AI client that's compatible with the MCP (Model Context Protocol), including: OpenClaw Claude Desktop Claude Code, Cursor Custom agents built with MCP SDKs. It currently runs on your local device. Cloud-based (Remote MCP) deployment is coming in the future.Does Agent Trade Kit guarantee profits? No. Agent Trade Kit improves your research depth and execution efficiency, but it doesn't guarantee returns.Published on Apr 29, 2026Updated on May 29, 20263How do I register an account on OKX?
Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?Published on May 23, 2024Updated on May 29, 202628,170What should I do during or after a scam?
Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on Jun 22, 2026775What's the Spot DCA bot and how do I use it?
Safety order amount: controls how aggressively you average down—higher amounts lower your average entry price faster and boost profits on recovery, but they also demand more capital and heighten drawdown risk. Maximum safety orders: limits how far the bot will average into dips; more orders improve recovery chances during deep pullbacks but lock up more funds, while fewer orders reduce capital usage but might leave you stuck if the price falls beyond your last buy.Published on Oct 3, 2025Updated on Jun 21, 20265Why is my OKX app not working?
Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?Published on Mar 16, 2026Updated on Jun 10, 202623How do I secure my account after detecting unusual activity?
If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on May 29, 202636Understanding OKX's Security Fund
The Security Fund is designed for the platform's systemic stability, not for individual loss recovery. Users should not rely on the Security Fund as a substitute for adequate risk management and margin maintenance.3. Absolute Discretion and No Beneficial Interest The Security Fund is the sole property of OKX.Published on Mar 25, 2026Updated on Jun 22, 20264How can I do spot trading with the Jupyter Notebook?
When you place an order, you can specify your own client order ID by specifying the parameter clOrdId, which can later be used as an identifier in place of ordId when calling an order cancellation, amendment or retrieval endpoint. 1 # market order 2 result = tradeAPI.place_order( 3 instId="BTC-USDT", 4 tdMode="cash", 5 side="buy", 6 ordType="market", 7 sz="100", 8 clOrdId="003" # you can define your own client defined order ID 9 ) 10 print(result)11. How can I get details about a certain order?Published on Sep 29, 2023Updated on May 29, 2026562