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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Jun 2, 202655Trade Like A Pro hype rules
Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will...Published on Sep 25, 2023Updated on May 29, 202613How do I level up my trades with Mizar?
Mizar is 100% subscription free, and all tools are available for everyone. That means users pay fees based on their trading volume. Additionally, users share part of their profits when copy-trading other users. Mizar users are part of a STAR system, a tiered system where fees are discounted based on your average 30 days volume or amount of $MZR (Mizar’s utility token) staked.FAQ1. Do I get a free trial on Mizar?Published on Mar 28, 2024Updated on May 29, 20265Unseen City Shirts - The Roses and The Bees - NFT FAQ
Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed?Published on Apr 19, 2024Updated on May 29, 202623Unseen City Shirts - Blue Moon - NFT FAQ
Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7.Published on Apr 25, 2024Updated on May 29, 20262How do I set my preferences?
Why can't I switch between the Lite and Pro versions of the app? The latest version of the app no longer supports switching between Lite and Pro versions. Please refer to the current version.Profile Settings1. How do I change my profile picture? If your account has not set an avatar before, we'll generate a unique and interesting default avatar for you.Published on Nov 1, 2025Updated on Jun 18, 202634What's Satoshi test and how do I complete it?
Satoshi Test Pros and Cons are as below: Pros Cons Reliable method for confirming control over a private address. Multiple criteria are required for a successful test. Supports most networks. (BTC Lightning is unsupported) Involves network fees borne by the user. How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds.Published on May 28, 2024Updated on May 29, 202668How to transfer crypto from Coinbase to OKX?
We also offer free iDeal, Bancontact and SEPA bank transfers. Regulated in Europe: OKX was the first to obtain a MiCA license, making it available for the whole of Europe. The approval, granted following the acquisition of their MiCA license on January 27, 2025, reinforces OKX's status as a reliable and compliant entity within the European cryptocurrency market.Published on Jun 19, 2025Updated on May 29, 20267What should I do if facial recognition fails?
Other issues If you can’t tap video verification, complete identity verification on the web first, then return to the app for facial recognition. If you reach the maximum number of attempts, wait 30 minutes before trying again. Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again.Published on Oct 11, 2024Updated on Jun 22, 2026542What can help prevent P2P crypto scams and protect my assets?
Use fake videos during offline communication Scammers create fabricated videos impersonating the official platform, falsely claiming an issue with the order. They trick users into scanning malicious QR codes or providing verification credentials, leading to unauthorized access. How to prevent account takeover scams: Keep all communications within the OKX platform: never share your contact information or switch to offline communication with a counterparty during the P2P transaction.Published on Sep 2, 2023Updated on May 29, 20261,466What's demo trading and how do I use it?
Select Demo Trading mode on the User Center page to start risk-free trading Alternatively, hover on the Trade section and select Demo trading to launch the trading simulation mode page for the web version. Select Demo Trading from the Trade option on the main bar to start risk-free trading You’ll see the total amount of demo assets that you can trade with.Published on Dec 12, 2023Updated on Jun 16, 20261,020What's demo trading and how do I use it?
Tap Exit next to Demo Trading to return to live trading.FAQWhy is risk-free trading important for beginner traders? Risk-free trading allows beginner traders to learn the ropes and gain experience before trading with real funds.How does demo trading simulate real-world market conditions?Published on Oct 1, 2025Updated on Jun 16, 20265How do I publish or subscribe to a signal on Signal Marketplace?
) Free signal: free Paid signal: Profit sharing: 1-30% If users subscribe and use your signal to create a signal bot that yields a profit, the profits from the closed position will be proportionally distributed to the signal provider on the 1st of every month.Published on Mar 12, 2024Updated on Jun 19, 202645Outcomes FAQ
The platform will continue to list high-interest, high-demand events.Trading ModeWhat are free points? How do I obtain them? Free points are granted by OKX to users for a risk-free trading experience in Outcomes. Points can be obtained through the following channels: initial airdrop after registration, daily check-in, completing Outcomes milestone tasks, inviting friends, and more. Specific point acquisition rules are subject to each campaign's page. Points can't be purchased or transferred.Published on May 20, 2026Updated on Jun 19, 20261,953Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
On-chain transfers cannot be reversed if sent to the wrong address or network.FAQs Are internal transfers between OKX Pay and Funding balance free? Yes. No fees apply to transfers between OKX Pay and your Funding balance. Which assets are supported? USDG, USDT, and USDC on X Layer. Why use X Layer for on-chain deposits? X Layer carries zero gas fees for these assets. Other networks (such as Ethereum or Tron) may charge gas fees. Need more help? Contact SupportPublished on Apr 20, 2026Updated on May 29, 2026