If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first.

Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.

Go to OKLink and select the blockchain you want to transfer tokens from Find your blockchain on the Explorer tab For Solana chain, there are 2 DEX trading addresses, copy the Storage address. Copy the storage address Paste the address into OKLink and search for it.

By combining a low-cost storage layer with a high-performance, EVM-compatible execution layer (IrysVM), Irys enables data programmability.

Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.

Here’s what to expect: Faster processing times through automation and AI-driven verification Stronger security with encrypted storage and facial recognition tools Privacy-centric updates that minimize unnecessary data exposure Broader support for global ID types and regional verification options As regulations evolve, so will KYC—and we’re committed to keeping your experience seamless and secure.

Note: backup each wallet separately; never use screenshots or cloud storage. Emergency Asset Migration Transfer assets to a secure address (e.g., cold wallet or whitelisted exchange) upon detecting risks. Destroy the original wallet and generate new keys afterward.What actions should I avoid to protect my account? Do not install unverified apps labeled as "optimizer," "cleaner," or screen-recording tools. These apps may contain malware that compromises your security.

The OKX Wallet is a noncustodial, multichain digital asset storage and management tool that is available as either a browser extension or mobile/web app. Noncustodial means that we nor any other network participants have control over your wallet or the assets stored in it. As the owner of your Web3 Wallet, you take full custody of the crypto assets held within the wallet. All assets in the wallet are stored on-chain and the owner can access it at any time.