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OKX x McLaren NFT Sweepstakes Terms & Conditions
This prize is eligible for use in 2024, OKX will work with the winner to book this prize at a date in 2024 that suits them, note availability to book this prize depends on McLaren’s booking schedule, but OKX and McLaren will do their utmost to book the prize in at a date that suits the winner. This prize must be used in 2024 or the winner will automatically forfeit it.Published on Apr 25, 2024Updated on May 29, 2026FAQ607How do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Published on Oct 17, 2025Updated on Jun 20, 2026FAQ67OKX Order Book Channels Checksum Field Deprecation
To enhance feed efficiency and stability, OKX is scheduled to deprecate the checksum field across WebSocket order book channels. The deprecation will take effect on the demo environment on 2 June 2026 and on the production environment on 23 June 2026. The change applies to the books, books-l2-tbt, and books50-l2-tbt channels . After the deprecation date, the checksum field will remain present in push messages but will always return 0 and must no longer be used for data integrity validation.Published on May 21, 2026Updated on May 29, 2026AnnouncementsWhy do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on May 29, 2026FAQ418How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on Aug 26, 2025Updated on Jun 2, 2026FAQ55What Are Event Contracts
Core Features Clear profit and loss. Results are determined based on final facts, with transparent rules. Full margin, no liquidation risk, controlled maximum loss. No leverage, no margin calls. Maximum loss equals the amount paid at purchase; forced liquidation does not occur. Close positions at any time before expiry. During the contract's life, users can sell their shares on the order book at any time to lock in gains or cut losses — no need to hold until expiry.Published on Apr 8, 2026Updated on May 29, 2026Product documentationHow do I secure my account after detecting unusual activity?
For added protection, clear your browser cache and cookies during this process.Two-factor authentication If you find that the Google Authenticator has been linked and that the action was not performed by you, please reset it immediately. For added account security, we highly recommend enabling two-factor authentication (2FA). Follow the instructions here to link your authenticator. Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices.Published on Mar 21, 2025Updated on May 29, 2026FAQ34Event Contracts FAQ
Supports placing orders by contract quantity If the order price can be matched immediately against the current order book, it is filled immediately (Taker) If it cannot be matched immediately, it rests in the order book and waits (Maker) (2) Market Order No price is specified; the order is filled immediately at the best available price in the current order book. Suitable for users who want to enter or exit positions quickly.Published on Apr 16, 2026Updated on Jun 16, 2026FAQHow can I troubleshoot web or app issues?
Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Jun 2, 2026FAQ13What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on May 29, 2026FAQ120ALL-IN Campaign terms and conditions
Additional Bonus Prize: All eligible attendees who complete the access code validation process and pass OKX’s advanced identity verification will also be automatically entered to win a trip to the Las Vegas Formula 1 Grand Prix. Full details of the prize, including travel and accommodation inclusions, will be provided to the winner. The winner will be selected from eligible participants after the Campaign Period and notified via the email address associated with their OKX account.Published on Aug 18, 2025Updated on May 29, 2026FAQ1Why is my account restricted and what should I do?
If you've submitted all the required information but haven't heard back, check your Ticket Center or email inbox for status updates. Once our team has assessed your submission, we will update your case via the ticket centre. Review timelines vary depending on the verification required. Note: if you submitted information more than 48 hours ago and have no update, contact OKX Support and provide your ticket number for a status check.How long does a review take?Published on Feb 27, 2026Updated on Jun 4, 2026FAQ1,165How do I enable allowlist? (web)
You can either enter the address or select the address in your address book. If there's no address available, you can select Add address or Manage address book to add a new address to your address book. Open your address book 4. Select Add address and select your preferred options; whether single address or multiple addresses. Note: when adding address, you can save the network selected as an EVM network address to withdraw other crypto from this network.Published on Aug 14, 2023Updated on May 29, 2026FAQ419OKX Enhanced Liquidity Program
Accept the speed bump applied before the order enters OKX’s system.Are ELP orders visible in the order books? API order book ELP orders will be excluded from current order book REST endpoints or WebSocket channels. GET /api/v5/market/books GET /api/v5/market/books-full WebSocket: books/books5/bbo-tbt/books-l2-tbt/books50-l2-tbt There will be a new WebSocket channel to include all ELP orders only (both valid and invalid orders).Published on Nov 26, 2025Updated on May 29, 2026Product documentationHow do I enable allowlist? (app)
With this feature enabled, you can only withdraw to addresses saved in your address book. To add a new address, simply add it to your address book prior to withdrawing. If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started Open your OKX App, go to Assets > Withdraw > Select Withdraw crypto > Select crypto 2. Select Address book > Tap Address Settings icon in the top-right corner 3.Published on Aug 14, 2023Updated on May 29, 2026FAQ1,961