Service Relationship Google Pay is a service of Google LLC (“Google”). Google is not the issuer of the OKX Debit Card ("Card") and bears no responsibility for Card transactions or disputes. Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules.

How do I add my card to Google Pay? You can refer to the instructions in the official Google Pay support documentation here to add your Visa or Mastercard to Google Wallet.2. Why am I unable to use Google Pay to purchase crypto? You might not see Google Pay as an option if you haven’t added a valid Visa or Mastercard to your Google Wallet yet. If you’re using an unsupported device or haven’t completed account verification, Google Pay won’t appear as a payment option.3.

We're introducing fee groups to U.S. clients commencing February 1, 2026.

Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.

For any inquiries, please feel free to contact us via OKX Support Center or connect with us on any platform of your choice. OKX Team April 09, 2026

To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.

XAUT-USDT Spot Group Reclassification Effective May 19 As part of our ongoing commitment to competitive and transparent pricing, OKX will be updating its fee structure for the XAUT-USDT trading pair effective May 19, 2026. Following a comprehensive review by our Global Fee Team, XAUT-USDT will be reclassified into Spot Group 1.

Changes to US VIP Fee Tier AUM Requirements Effective April 22, 2026, OKX is updating AUM thresholds for US VIP tiers 2–9 to align with our global fee structure.

When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.

API Effective June 9 & 11, 2026 OKX is introducing a new consolidated ELP order book channel and REST endpoint (books-elp-all), and expanding the isElpTakerAccess order flag to all order types.

OKX will adjust the Security Fund front-end display and related APIs starting June 9, 2026 (Web) and June 10–11, 2026 (App), UTC+8. These are technical changes to data granularity and display only.What's changing The Security Fund trend chart will no longer show minute-level data. Daily-level data for "Last 7 days" and "Last 30 days" will be available, updated once per day after settlement (~08:00 UTC).

Effective June 19, 2026 (22:00–23:30 UTC+8), fees for the RLUSD-USDT and USDG-USDT spot trading pairs will be updated to Maker 0.0000% / Taker 0.0400%. For RLUSD-USDT and USDG-USDT, this marks the end of the zero-fee promotion. No action is needed. The new fees will apply automatically starting June 19, 2026. Please refer to the Trading Fees page for your jurisdiction for the latest applicable rates.Questions? For questions, contact your Relationship Manager or reach out to Customer Support.

Spot Market Fee Tier Group Restructure Effective June 1 OKX will update the fee tier grouping structure for Spot markets effective June 1, 2026 at 14:00–16:00 (UTC+8). Trading pairs will be reorganized into three groups based on trading activity and liquidity. We encourage all users to review this update and adjust their trading strategies accordingly.What's changing?

OKX will update the ELP Maker fee structure effective June 3, 2026. The ELP Maker rebate will be removed for users whose effective Maker fee tier is at a negative rate (VIP 7–9). Their ELP Maker fee will be set to 0.0000% for all Spot pairs. VIP tiers with a positive or zero Maker fee rate (LV1 through VIP 6) are not affected. No action is needed. The updated fee structure takes effect automatically on June 3, 2026.

Qualified new deposits include: on-chain deposits of any crypto to your OKX account; USD cash deposits to your OKX account with ACH bank transfer or via debit card; or Direct purchases of crypto on OKX via ACH bank transfer, debit card, or Apple Pay and Google Pay. Net deposits are calculated as your total deposit amount minus your total withdrawal amount during the campaign period after your enrollment.