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How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on 26 Aug 2025Updated on 2 Jun 2026FAQ55Join us for an exclusive crypto community event at A'DAM VR Game Park!
We're excited to invite you to a fun-filled event for the Dutch OKX community on June 8, 2024, featuring cutting-edge VR gaming, along with food, drinks, and an enjoyable atmosphere. At the underground of A'DAM VR Game Park, you'll get to experience thrilling simulation rides, free-roaming shooters and exhilarating escape rooms. Whether you're an experienced gamer or new to VR, there's something for everyone to enjoy!Published on 23 May 2024Updated on 29 May 2026AnnouncementsOKX will list Yield Guild Games' native asset, YGG, for spot trading
Yield Guild Games (YGG) is a decentralized autonomous organization (DAO) for investing in non-fungible tokens (NFTs) used in virtual worlds and blockchain-based games. The organization’s mission is to create the biggest virtual world economy, optimizing its community-owned assets for maximum utility and sharing its profits with its token holders.Published on 28 Jul 2021Updated on 29 May 2026AnnouncementsOKX Wallet to Launch Cryptopedia Season 14
MetaCene pioneers player-centric entertainment, governance, and creation through innovative PVE and PVP gameplay, robust technology infrastructures, social guild DAO governance, sustainable economic systems, and in-game AIGC editors. $MAK is the token of MetaCene and serves as the backbone of its ecosystem, with a total supply of 1 billion. It symbolizes the ultimate gaming experience while also carrying significant governance power.Published on 26 Feb 2024Updated on 29 May 2026AnnouncementsOKX Wallet to Launch Cryptopedia Season 8
Project Twelve, P12 in short, is a one-stop Web3 gaming infrastructure and ecosystem. P12 aims to: Make game creation accessible; Make game economy sustainable. LENX is an omnichain lending protocol, featuring the first native Bitcoin-backed stablecoin. 5.Published on 16 Oct 2023Updated on 29 May 2026AnnouncementsOKX to list pre-market futures for CATI crypto
Catizen will become a mini-app center, combining the unique features of Launchpool with short videos and e-commerce, attracting and engaging users through gamification and strategic Play-to-Airdrop initiatives. This innovative approach aims to revolutionize the way users access and engage with the Web3 ecosystem.Published on 5 Sept 2024Updated on 29 May 2026AnnouncementsHow do I check the status of my returned withdrawal?
The video must be one continuous recording (no edits or multiple clips). If the video file is too large, upload it to a cloud drive and share the link (ensure access permissions are granted).Where can I find my withdrawal TXID? Log in to your account at okx.com, go to the Assets and select Withdraw. On this page, you can view your withdrawal history and find the TXID for the specific transaction. TXID can be found in your withdrawal historyPublished on 30 Oct 2023Updated on 29 May 2026FAQ305Why did my identity verification fail?
During video verification, please prepare the original documents in advance. Both the account holder and the assisting family member must appear in the video together to complete the verification. Non-standard Verification Process If you are completing video verification, we recommend that you: Go to a quiet environment. Power off and restart your phone. Switch to another network and try again. During the entire video recording, keep your full face within the camera frame.Published on 5 Sept 2023Updated on 29 May 2026FAQ11,599OKX to list CATI (Catizen) for spot trading and deliver pre-market futures for CATI crypto
Project Introduction Catizen is a revolutionary gaming bot on Telegram that seamlessly integrates the Telegram x TON blockchain, transforming Web3 access by enabling practical mobile payments. By leveraging Telegram's immense traffic, Catizen aims to establish a Web3 traffic nexus on a scale of hundreds of billions.Published on 9 Sept 2024Updated on 29 May 2026AnnouncementsOKX Wallet to Launch Cryptopedia Season 24
Campaign Period: Aug 29, 2024, 11AM -- Oct 21, 2024, 3:59PM (UTC) Ultiverse Social Task Task: RT the Ultiverse Game Summer post on X Hold ULTI Task: Exclusive benefits to ULTI gangs. Make sure to verify your wallet to prove that you own at least 100 ULTI on the BNB Chain. Reward: 10,000 USDT in ULTI Gaming Summer Mission Task: Complete at least one Gaming Summer Mission. You will get Credits after completing Gaming Summer Missions.Published on 29 Aug 2024Updated on 29 May 2026AnnouncementsOKX will list Gala's native asset, GALA, for spot trading
Gala Games is a platform that builds a range of blockchain-powered games, each of which provides players with true ownership of their in-game items through the use of NFTs. Blockchain games on the Gala Games platform include Town Star, SpiderTank, Mirandus, Fortified and Echoes of Empire.Published on 22 Sept 2021Updated on 29 May 2026AnnouncementsOKX Wallet to Launch Cryptopedia Season 22
PiggyPiggy PiggyPiggy is the mini-game with 100% token airdrops, allowing players to earn a minimum of $2 daily! Funton.ai Funton.ai is a modular multi-game platform on the TON network, dedicated to creating a decentralized GameFi ecosystem that integrates AI and gaming. Fanton Fanton is a P2E and NFT fantasy football game. You choose 5 cards of real-world football players for your virtual team.Published on 26 Jul 2024Updated on 29 May 2026AnnouncementsOff-Platform Cash Transaction Rules
Proof can be in the form of videos, formal contracts, or chat conversations, but it must clearly show the ID information of both transacting parties and whether payment has been completed. For example: when recording a video, clearly record the order information on both parties' mobile phones (or both parties holding valid ID), and have both parties jointly confirm in the video whether payment has been completed.Published on 13 Apr 2023Updated on 29 May 2026AnnouncementsNew min/max amount for creating an ad on the P2P marketplace
Lite Advertisers who have completed either basic verification (level 1), advanced verification (level 2), or video verification (level 3): The minimum amount by default, for public and private ads, will be equivalent to 100 USD for all trading pairs in all markets. Exceptions apply for Indian Rupee (INR), Pakistani Rupee (PKR), and Nigerian Naira (NGN) — the minimum amount by default, for public and private ads, will be equivalent to 50 USD.Published on 6 Jul 2023Updated on 29 May 2026AnnouncementsOKX will list Gods Unchained(GODS) for spot trading
Gods Unchained is a free play-to-earn trading fantasy card game with epic duels between players. The game uses the Ethereum blockchain so that players have true digital ownership over their items that can be turned into NFTs on the ERC-721 standard. Players can earn and sell their items for real money, use them in Gods Unchained and even embed them into third-party games and tools. This makes Gods Unchained completely different from the mainstream games.Published on 29 Oct 2021Updated on 29 May 2026Announcements