What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

What are the common reasons a trigger order might fail? Here are the most common causes, the message you'll see, and what to do: 5% protection threshold exceeded - Place a new order when market conditions are less volatile. Insufficient balance - Top up your balance and place a new order. Token delisted - The order can't be retried. Choose a different token. Payment method invalid or expired - Update your payment method and place a new order.

What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. The card is currently issued as a virtual card only. Note: the OKX Card is a virtual card and only available on the app. We don't issue physical cards.

What are trading bots? You can refer to this article to learn more about different trading bots.2. What are smart strategies? Smart strategies are recommended trading bot settings with the best historical performance for a specified period. You can use smart strategies as is or change some or all of the recommended settings.3. How is backtested APR calculated? Backtested annual percentage rate (APR) shows how much a trading bot could potentially earn in one year.

Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made?

To get a real-time exchange rate, you only need to select your crypto pair from the drop-down menu or you can view the full list of supported assets here. Note: if you want to convert BTC or ETH, the other asset must be BTC, ETH, or a stablecoin. Direct conversion between BTC/ETH and most tokens isn't available.5. What's the minimum and maximum amount I can convert into a single transaction? The minimum limit is close to 0, allowing you to convert any small balance at a low threshold.

What are untradable assets? Untradable assets are crypto that OKX doesn't support, and can't be traded. To learn more about how to withdraw your untradable assets, see What should I do if I accidentally deposit crypto that OKX does not support? However, to improve our user experience, we support untradable asset withdrawals. Note: There's no collaboration of any kind between OKX and any service provider for untradable assets that OKX hasn't supported.

Ensuring your asset is safe and you can enjoy a better VIP rate during the binding period.

What's a limit order and market orders? When placing an order to buy or sell to close a position, the most commonly used order types are limit orders and market orders. You can choose the order type that best suits your trading needs.What's a limit order? A limit order is an order where you set the order quantity and the maximum price you are willing to buy or the minimum price you are willing to sell.

Real-time market analysis — Reads K-line charts, funding rates, order book depth, position data, and account PnL, then gives you analysis and recommendations. Runs 24/7. Which AI clients does it support? Agent Trade Kit works with any AI client that's compatible with the MCP (Model Context Protocol), including: OpenClaw Claude Desktop Claude Code, Cursor Custom agents built with MCP SDKs. It currently runs on your local device.

Before trading derivatives on our platform, it's important to understand how leverage, futures, and margin work — and the risks involved. This article covers the key concepts you need to know.How does leverage work? Leverage allows you to open a position larger than your available funds. While this can multiply your returns when the market moves in your favour, it equally amplifies your losses...

Below are the best practices when it comes to handling risky situations: What the OKX Security Assistant displays when there's a riskSingle-item uninstall vs. one-click uninstall Single-item uninstall: suitable when there are only a few risk items and you want to confirm their sources one by one.

We'll assess all affiliates monthly with immediate effect and adjust commission rates based on your affiliate level. Affiliates are assessed based on their: Invitees’ monthly trading volume Note: CeDeFi trading volume is excluded from this assessment. Number of new or total traded invitees per month The default commission rate is 30%. If you meet the criteria for a higher level, you will be upgraded during next month to a higher commission rate.

Before applying, make sure you meet all of the following requirements: Complete identity verification Meet the minimum number of completed orders Account registered for more than 30 days Meet the required order completion rate Next, our team will thoroughly check the account for compliance with security rules and requirements for statistics and trading behavior to see if you're a good fit.How do I apply and become a Diamond Merchant?

For Lead tradersWhat's private copy trading? Private copy trading allows lead traders to share their trades privately and only allows invited users to copy trade. Lead traders' profiles in private mode can still be found through search, but the Copy button will be shown locked as lead traders can configure unique invitation links to share with the intended copy traders and lead traders are able...