All
FAQ
Announcements
Product documents
How do I check if an email is officially from OKX via EML file?
Export or download the message as an .eml file.Step 2: Open the EML file with any text editor on your desktop Right-click the file > select "Open with" > select any of your text editors (e.g., Notepad, TextEdit, etc).Step 3: Check authentication fields inside the EML file Search for the authentication results: spf=fail dkim=fail dmarc=fail If any of these fields show fail, the email didn't pass validation and is likely not sent by OKX. dmarc=fail means the email is unauthorized and shouldn't be trustedPublished on 24 Nov 2025Updated on 29 May 202619OKX AI 101
Trained on massive amounts of text, it learns to predict the most likely next token given an input. ChatGPT, Claude, and Gemini are all built on this principle. Key Concept: a Token is the basic unit of text processed by LLMs, roughly 0.75 English words. The Context Window determines how much information the model can 'remember' at one time. Transformer architecture: Uses self-attention to understand relationships between all words in a sentence.Published on 4 May 2026Updated on 29 May 20264Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Open a text editor (e.g., Notebook), then paste and save the JSON string as a file. The file name must end with "_inclusion_proof.json." Save the file in a new folder. The JSON string contains your account balance and a snapshot of the Merkle path.Published on 21 Oct 2024Updated on 11 Feb 202695Managing RFQs on the RFQ board
To see the actual time remaining for a quote, hover over this area to reveal a tooltip with the number of seconds remaining in that quote's lifetime.I've clicked on "Quote" to quote an RFQ and in the popup window and clicked the "Submit" button, however nothing happens. Why is this? The window that pops up where you can submit quotes will include the most recent prices from the order book.Published on 30 Jun 2022Updated on 29 May 202619Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
After selecting Copy data, open the text editor (e.g. using notebook) then paste and save the JSON string as a file. The file must end with the name "_inclusion_proof.json." The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder.Published on 10 May 2023Updated on 8 Sept 2025183How do I turn on the order sharing feature?
Instead of manually typing out order details, you can quickly share all the parameters through a simple link, making the process seamless and efficient.Published on 14 Jan 2025Updated on 29 May 202610How do I verify OKX's ownership and balance of the wallet address?
Create ~/.bitcoin/bitcoin.conf file and open it with an editor or run the command of vi ~/.bitcoin/bitcoin.conf ,edit server=1 rpcuser=OKX rpcpassword=OKXWallet Enter the bin directory,run ./bitcoind command,and start the node Wait for the node to synchronize to the latest height. It takes about 12 hours To query the balance from the OKX snapshot height, you need to roll back the node to that height after synchronizing to the latest height.Published on 26 Sept 2023Updated on 29 May 20261,004OKX x McLaren: Digital Collectibles FAQs
Utilities must be redeemed within three weeks of the minting window closing. Utilities cannot be redeemed after this time. Once the redemption window ends, or once a utility is redeemed, Rare or Ultra-Rare collectibles will be marked with a stamp to say the utility is no longer available.Published on 5 Jun 2024Updated on 29 May 20266Why is Pay moving to Simple mode?
Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay? With Simple Pay, you can: Pay any contacts using USDT, USDC, and USDG on X Layer Scan QR code to pay GrabPay merchants Add funds from Portfolio Transfer funds to Portfolio Send funds to external wallet addressesWhat has changed?Published on 27 Jan 2026Updated on 29 May 20264How do I check on updates to my support ticket?
In the chat window, scroll up to view your past chat history with OKX AssistantPublished on 17 Oct 2025Updated on 20 Jun 202667Unseen City Shirts - The Roses and The Bees - NFT FAQ
Creating a wallet is a simple and free process. Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed?Published on 19 Apr 2024Updated on 29 May 202623Unseen City Shirts - Blue Moon - NFT FAQ
Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7.Published on 25 Apr 2024Updated on 29 May 20262How do I register an account on OKX?
Download options are available for Windows and macOS.Published on 23 May 2024Updated on 29 May 202628,147Disclaimer for machine translation
The official text for all documents on this website is English. While we have provided translated documents as a convenience for our users, you should be aware that these documents may contain discrepancies from the English version. Any discrepancies or differences resulting from translation are not binding and do not hold legal weight for compliance or enforcement purposes.Published on 29 Aug 2023Updated on 29 May 2026103How do I turn on the quick order feature?
There are two types of Quick Order options available to cater to different trading styles and preferences: the Floating window and the Plus button. The Floating window provides a customizable interface that can be moved around your screen, allowing you to place orders without disrupting your main workspace. This option is ideal for those who prefer flexibility and want quick access to trading functions while keeping their focus on market charts and other important data.Published on 23 Oct 2024Updated on 29 May 202617