All
FAQ
Announcements
Product documents
Passkey FAQ
Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 15 Jun 2026142Apple Pay – Additional Terms
Service Relationship Apple Pay is provided by Apple Inc. (“Apple”). Apple is not the card issuer and is not responsible for the OKX Debit Card ("Card"), underlying account, or any transaction disputes. Tokenised Card When you add the Card to Apple Pay, Apple substitutes a Device Account Number (“token”) for your actual Card number. We may decline, suspend, or delete that token at any time—for example, if we suspect fraud or if your Card account is closed.Published on 8 Aug 2025Updated on 29 May 202611How do I buy crypto with Apple Pay?
If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on 11 May 2026Updated on 29 May 2026How do I authorize a new device when I log in?
The platform currently doesn't have a set limit on the number of devices you can log in from. You're free to log in to the same account across multiple devices. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on 31 Aug 2023Updated on 17 Jun 202614,015Why is my OKX app not working?
Restart and update the app Completely close the app (force-quit if possible). Restart your phone or tablet. Check the App Store or Google Play for updates. Install any available updates before opening the app again. Many app crashes are fixed through regular updates and bug patches. 2. Check your internet connection Connectivity issues can prevent apps from loading.Published on 16 Mar 2026Updated on 10 Jun 202623What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on 11 Mar 2024Updated on 29 May 2026775What should I do if I accidentally deposit crypto that OKX doesn't support?
Please update to the latest version before proceeding. Withdrawal gas fee token is assigned automatically based on the token type: For unsupported tokens: the gas will be settled in a stablecoin of your region For unsupported deflationary tokens: the gas fee will be settled in the withdrawal token itself.Published on 26 Sept 2023Updated on 29 May 20262,004How do I secure my account after detecting unusual activity?
If so, reset them to secure your account.If you plan to use a Passkey in the future, you can also add a new one at any time.Learn more about Passkey here.Third-party login account (Google + Apple ID + Telegram + OKX Wallet) Unlink your third-party login by using social media.Published on 21 Mar 2025Updated on 29 May 202634I haven't received the verification code
If self-reset still doesn't work, submit a request or contact our customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us.2. Why am I not receiving the email authentication code? If you're not receiving the code, you can try the following methods. Check your spam or junk folder and your email's filter settings to see if any authentication code emails have been misdirected.Published on 16 Aug 2023Updated on 21 Jun 202633,336How does futures spread trading work on OKX Liquid Marketplace?
Since trading futures spread is market neutral and requires two legs, crypto traders often face several issues: Execution risk: trading multiple-leg strategies in the order book requires entering one leg of the trade after the other. The executed price of the second leg can differ from the desired price, particularly in times of high volatility. Customization: futures spread trading is often only available on a limited number of instruments.Published on 13 Mar 2024Updated on 29 May 20266My authenticator app isn't working, what should I do?
If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time.Published on 11 Aug 2023Updated on 29 May 20262,163How do I create passkeys? (app)
If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding.More info about Passkeys Passkeys are used differently for DEX trading wallet and Pay.Published on 16 Aug 2023Updated on 17 Jun 202613,504How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Resulting buy and sell amounts differ slightly Because the buy fee is charged in BTC, the amount of BTC you end up holding after a buy is slightly lower than what’s shown as the gross amount. In this example: Buy amount: 0.00005222 BTC Buy fee: 0.00000005222 BTC Net BTC held after buy: 0.00005222 - 0.00000005222 = 0.00005216778 BTC Sell amount: 0.00005216 BTC This leads to a tiny leftover BTC balance.Published on 20 Jun 2025Updated on 29 May 202660What's OKX Card?
You can use the OKX Card anywhere Visa or Mastercard is accepted: Physical stores while traveling Hotels, restaurants, and airline bookings International websites and online services The OKX Card also supports Apple Pay and Google Pay for easy contactless payments.Published on 24 Mar 2026Updated on 16 Jun 2026137What is Agent Trade Kit?
Agent Trade Kit works with any AI client that's compatible with the MCP (Model Context Protocol), including: OpenClaw Claude Desktop Claude Code, Cursor Custom agents built with MCP SDKs. It currently runs on your local device. Cloud-based (Remote MCP) deployment is coming in the future.Does Agent Trade Kit guarantee profits? No. Agent Trade Kit improves your research depth and execution efficiency, but it doesn't guarantee returns.Published on 29 Apr 2026Updated on 29 May 20263