Users in selected countries or regions can receive security codes through internet-based messaging services, please refer to the verification methods displayed on your page.How can I troubleshoot when I don't receive the SMS code? If you’re having trouble receiving verification messages, try the following: Restart your phone: Long device uptime may affect signal reception. Restart your phone and try again.

If the receiving platform hasn’t credited your funds Contact the receiving exchange or wallet provider directly with your TxID, deposit address, and transaction details. Only the receiving platform can credit the funds once confirmed on-chain. If your transaction is still pending Delays may occur due to network congestion or low transaction fees. You can monitor updates on blockchain explorer or wait for additional confirmations.When should I contact customer support?

If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.

Receive: Regular users must receive payments into their own verified accounts. Verified Merchants may use non-verified accounts for receipt, and Group Merchants are permitted to use team payment cards for both payments and receipts. If you receive a payment from a third-party account, do not release the crypto and should raise a dispute to customer support as this may be a suspicious situation of triangulation fraud.

How to qualify: 1) Set OKX Card as payment: Update your subscription's payment method to your OKX Card. 2) Pay with USDG: Ensure your card payments are settled in USDG. 3) Receive your rebate: Up to 20 USDG credited to OKX Pay on the 1st of the next month. Note: the rebate is paid per payment cycle: monthly plans receive 20 USDG each month, while annual plans receive a single 20 USDG in the month the payment is made. For more details, refer to our Card Terms and Conditions.

Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?

Yes, you'll need to have a registered OKX account and complete identity verification and create a Pay account to send and receive payments with Pay.8. I sent a payment to the wrong person using Pay. What can I do? Funds are irreversible once accepted. Funds will only be returned if the receiver doesn’t have an OKX account and fails to accept within 48 hours—in that situation, the payment will be refunded automatically.9. Can I use Pay on a web browser?

I submitted an RFQ on the demo environment and have not received any quotes. How do I get a quote for my RFQ? The most likely reason you wouldn't have received a quote on demo trading is because the counterparty(ies) you've selected isn't checking or responding. To ensure the demo environment provides a valuable learning experience, OKX has created a pricing bot named WAGMI who will automatically respond to any RFQs sent in demo trading.

If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.

You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.

You'll receive an email/SMS confirmation upon changing authenticator app successfully. Note: Follow here if you aren't receiving the SMS code and here to reset Two-factor authentication (2FA)Web Go to the Profile icon and select Security. Find Security on the Profile page Find Authenticator app and select Change. Find Authenticator app in the Authentication methods section Select Continue and follow the on-screen instructions.

Once you receive the code, you can enter it to complete the transaction After completing your buy order, your cash balance will be deducted and you will receive your crypto in your assets You can select Review details to view your order history or select Back to home to your homepageFAQ1. What debit or credit cards can I use? You can use Visa or Mastercard credit and debit cards from most regions except for Singapore and the US.

Contact the receiving platform If you've confirmed the transaction was successful on the blockchain and the correct address and network were used—but the funds still haven’t shown up—it's time to reach out to the receiving platform. Sometimes, the receiving platform may require additional processing time or action from their end to credit the funds.

Choose the topic Withdrawal has been returned by the receiving platform for your specific issue. Select Withdrawal has been returned by the receiving platform as the sub-topic The chatbot will assist in submitting a ticket to our customer service, but it'll require several details from you. Firstly, you need to provide the Token type.

Only bank accounts that have been successfully verified through a deposit can be used for withdrawals.How do I verify the ownership of my receiving account for my first USD withdrawal as a Singapore user? To comply with local regulations, you must verify the ownership of your receiving account before making your first withdrawal. You can verify by making a cash deposit into OKX with the same account.