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Why can’t I see or use my crypto balance?
Learn more here.I see a balance mismatch due to settlement delay Why does this happen: In rare cases (such as system upgrades or heavy market activity), there may be a short delay before balances are updated across accounts. What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete?Published on 14 Oct 2025Updated on 29 May 20267Quote sorting
I see multiple Anonymous makers submitting quotes for my RFQ, however after they expire I only see one expired quote with the "ANON" desk ticker. Why does this not show expired quotes by all of the Anonymous makers? In order to help ensure that Makers who wish to remain anonymous are protected, we do not show more than one expired or canceled anonymous quote on the RFQ Board.Published on 30 Jun 2022Updated on 29 May 202617Passkey FAQ
You can check this in the Passwords app to see if your passkey is saved. To use your passkey, make sure you're signed in with the same Apple ID you used to create it. This feature is available only on iOS 18 or above. If your device doesn't support passkeys, update your app to the latest app version. You'll then see an option in your Security Settings to delete the passkey manually if needed.9. What if I see a pop-up notification saying passkeys aren't supported in my region when logging in?Published on 19 Mar 2025Updated on 15 Jun 2026143How do I buy crypto with my cash balance?
If you do not see this option in your account, this feature may not be supported in your country or region.Published on 16 Nov 2023Updated on 29 May 2026365Copy traders: How do I choose a lead trader?
Tap either to see the list of lead traders you're following. Tap a lead trader's profile picture to view their trader profile and performance stats. On the Web: Select Trade > Bots & Copy > Copy Trading > My profile Below your nickname, you can view your Following and Followers counts. Tap either to see the list of lead traders you're following.Published on 22 Dec 2022Updated on 11 Jun 2026262Lead trader: why is the total order in the Lead Trade and Open position tabs different?
When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 29 May 202632What is Leverage, Futures and Margin?
For further reading, see why leveraged positions aren't always fully closed out, and introduction to perpetual swap funding fees.Important notice Trading derivatives involves significant risk and may not be suitable for all users. You may lose all of your funds. Please ensure you fully understand the risks before trading, and only use funds you can afford to lose. If you have questions, please reach out to our OKX Assistant.Published on 9 Apr 2026Updated on 29 May 2026How do I explore new trading opportunities on OKX?
Learn how you can explore new trading opportunities on OKX Feed as below:How do I see the latest feed of all cryptos? Select the Explore option at the main menu bar Under the Feed section, you'll be able to receive crypto news and updates Select the Feed option to load up the current news update Select Feed and you'll be able to find the latest news and X platform update within the Feed page Read through the latest news update from the FeedHow do I see the latest feed for a specific crypto?Published on 17 Jan 2025Updated on 29 May 20263Where do I find limits, fees and processing time details for cash deposit?
Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on 11 Apr 2026Updated on 29 May 2026Where do I find limits, fees and processing time details for cash withdrawal?
Otherwise, you'll see No fee stated. When selecting a withdrawal method, you'll always see the processing fees. The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 USD, you’ll always pay 3 USD whether you withdraw 10 USD or 1,000 USD.Published on 23 May 2025Updated on 29 May 202641What should I do if facial recognition fails?
Facial recognition unavailable due to too many login attempts If you see a "You've reached the maximum number of attempts" message and can't log in or complete facial recognition, tap Contact Support and our support team will help you resolve this.Published on 11 Oct 2024Updated on 22 Jun 2026542How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on 20 Mar 2025Updated on 18 Jun 2026207Where do I find limits, fees and processing time details for cash deposit?
Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on 23 May 2025Updated on 29 May 202630How do I automate my trades?
You'll be seeing all of our bots here. If you’re familiar with bot trading, you can create the bot you want by selecting the bot and selecting Create. Scroll down and select Bot Marketplace. Here you'll see all the trading bots currently running. Select a bot: at the moment, you can select and view the running bots from Smart portfolio, Recurring buy, Spot grid, and Future grid. You can sort these bots by Profit and Loss rate, number of copies or maximum drawdown.Published on 1 Oct 2024Updated on 29 May 202613How do I publish or subscribe to a signal on Signal Marketplace?
Your signal will be under review by our team After a signal is approved, you can see it in Paid signal/ Free signal option depending on your fee model, and all users will be able to see it in the Signal marketplace Look for the status of your signal after publish If you want to create and publish a new signal: Go to the signal bot creation page and select Add custom signal Enter your signal name and description and select Create signal Once all good with the details, select Create signal Set up yourPublished on 12 Mar 2024Updated on 19 Jun 202645