Face does not match / ID document does not match face recognition Please ensure that your facial features match the uploaded documents and are clearly visible. Make sure your documents include your full name, complete date of birth, and a clear photo of your face. During face recognition, ensure that only one person appears in the frame. Invalid selfies are strictly prohibited. Center your face in the frame and follow the on-screen instructions during selfie detection.

The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.

The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...

OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....

Nitro Spreads Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage. It also supports various strategies including funding rate farming, spot futures carry trade, and calendar rolls. For more details, visit here.

Once the app is updated to the latest version, try requesting the authentication code again. If the page shows that the authentication code failed to send, please wait 1 hour before trying again.

Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.

You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again. If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process.

If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?

If the issue persists after resetting your Pay Passkey, it may be caused by an outdated version of Google Play Services, which is required to handle passkey and credential functions on Android devices. Solution: Open the Google Play Store. Search for Google Play Services. Update it to the latest version. After updating, try using your Pay Passkey again.

If you select Withdraw all, the fee will be deducted from the withdrawal amount.3.2 Older App versions (e.g., 6.150 and earlier) The fee will be deducted directly from the withdrawal amount: Amount received = Withdrawal amount – Withdrawal fee3.3 Web version The web version follows the same deduction logic as the latest app version: If your account balance is sufficient, the fee will be deducted from your balance.

If any questions arise regarding the accuracy of information in the translated documents, please note that the English version of the content is the official version and will take precedence over any translation. Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.

Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.

Below are the common reasons and corresponding solutions:24-hour withdrawal limitFund password changes The latest app version no longer requires a fund password. If your page shows a 24-hour withdrawal restriction due to a fund password change, update the app to the latest version or use the web version to continue. Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating.

You may also use the following download links for the web version: Windows: https://www.promosparky.com/upgradeapp/OKX_Setup_Win10.exe Windows-compatible version (version lower than Win10): https://www.promosparky.com/upgradeapp/OKX_Setup.exe Mac: https://www.promosparky.com/upgradeapp/OKX.dmg Mac-compatible version (version lower than 10.15): https://www.promosparky.com/upgradeapp/OKX_Compat.dmg Head to the OKX homepage and select Sign up Select your residence country in the Country/region field