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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on 10 Oct 2024Updated on 29 May 202659How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file can either be a clear photo of your original POA or a PDF file. The POA must match the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdiction.Where should I upload my proof?Published on 5 Sept 2023Updated on 29 May 2026867What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
In these cases, you will need to wait for the system to lift the restriction automatically.Appeal documents for T+N If your P2P order triggers T+N, please submit the following documents to raise a dispute: Proof of payment and transaction statements for the payment method used in the past month (PDF or screenshot) If payment was made via WeChat or Alipay balance, please upload a PDF bill showing the payment time and payment method If payment was made via a linked bank card, please provide the correspondingPublished on 17 Mar 2023Updated on 17 Jun 20263,152How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 29 May 202660USDⓈ contract FAQ
How does the system respond if USDC experiences a de-peg? The system will monitor the exchange rate fluctuations of stablecoins such as USDC. If there is a risk of depegging, the function to convert USD liabilities to USDC liabilities will be suspended. At the same time, the platform will activate emergency mechanisms, such as using the risk reserve fund to cover part of the risk. Is USDG exposed to de-peg risk as well?Published on 17 Oct 2025Updated on 4 Jun 20266What limits are there for futures copy trading?
KAITO-USDT, OKB-USDT, ASTER-USDT, ENA-USDT 1,000,000 AXS-USDT, MANA-USDT, COMP-USDT, GMT-USDT, STX-USDT, IMX-USDT, TRB-USDT, YGG-USDT, LPT-USDT, MEME-USDT, PYTH-USDT, TURBO-USDT, SATS-USDT, JTO-USDT, OM-USDT, STRK-USDT, W-USDT, ZRO-USDT, RENDER-USDT, BOME-USDT, POPCAT-USDT, NEIRO-USDT, GRASS-USDT, MOVE-USDT, ME-USDT, VIRTUAL-USDT, AI16Z-USDT, VINE-USDT, S-USDT, BERA-USDT, IP-USDT, BABY-USDT, PROMPT-USDT, WCT-USDT, HUMA-USDT, SPK-USDT, SAHARA-USDT, TREE-USDT, RESOLV-USDT, USELESS-USDT, SYRUP-USDT, LA-USDTPublished on 31 Oct 2023Updated on 29 May 2026258OKX x McLaren: Digital Collectibles FAQs
Las Vegas will have the same drop timings as all other drops despite having a different racing schedule. If you do not claim a digital collectible in this window, you can purchase it on our secondary marketplace instead.What are the benefits of claiming Race Rewind digital collectibles? The Race Rewind collection offers 24 digital collectibles, one for each Formula 1® race in 2024. Collectibles come in three types: Classic, Rare, and Ultra-Rare.Published on 5 Jun 2024Updated on 29 May 20266How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on 30 May 2025Updated on 29 May 202614Why did my identity verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Please check and ensure the following before resubmitting: Upload original documents in image or PDF format. Ensure the photos have not been edited using image software (e.g., Photoshop) and are not screenshots. Upload color photos or files. Upload clear photos showing all four corners of the document (front and back if applicable).Published on 5 Sept 2023Updated on 29 May 202611,596
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