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How do I stay safe from phishing SMS using the name OKX?
As scammers adopt more sophisticated methods, staying alert and informed is your best line of defense. Even experienced users can be caught off guard if they're not careful. Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed.Published on 9 May 2025Updated on 29 May 2026326Why is my deposit/withdrawal suspended?
Please stay tuned to our announcements for the most up-to-date status reports.Network upgrade (Deposit/withdrawal suspension) The project team takes care of mainnet migration. Once it's completed, there will be an announcement on the website that you can refer to. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 29 May 20261,055Index components weightage adjustment FAQ
For the exact timing of the adjustments and specific indexes to be adjusted, please stay tuned to our announcement page.4. How can I know the latest component weight? To find out the latest component weight, you can always open our OKX Index page and select the index you want to learn more about, and you'll find the component's weight on our index details page (for example, https://www.okx.com/markets/index/btc-usdt). Find the component weightage on our OKX Index page5.Published on 14 Dec 2023Updated on 29 May 202613How do I discover new tokens?
Turn on push notifications to stay informed about the exciting new token listings by heading to the OKX App > Menu > Account settings > Preferences > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on 9 Aug 2024Updated on 18 Jun 202655How do I explore new tokens?
Staying connected will help you make timely decisions and stay ahead of the curve!Published on 9 Aug 2024Updated on 29 May 20261How to avoid deposit of unsupported tokens?
Stay updated As the crypto asset market evolves, new tokens may be added or removed. Check our announcements regularly to stay informed about the latest supported tokens. Note: By following these steps, you can effectively avoid depositing unsupported tokens, ensuring the security of your assets.Published on 16 Oct 2024Updated on 29 May 2026428How do I explore new trading opportunities on OKX?
Staying on top of information and gauging social sentiment is key to spotting the right opportunities, especially in a fast-moving market where Bitcoin prices can be super volatile. Our new advanced feature, OKX Feed, is designed to boost your crypto trading experience, including crypto-specific insights, real-time updates from whitelisted X accounts, and community-driven content using sentiment analysis. Stay globally connected to crypto news and access critical updates.Published on 17 Jan 2025Updated on 29 May 20263What is trigger order?
If the threshold is exceeded, the order is automatically cancelled and you'll receive an email notification.Managing your trigger ordersHow long does a trigger order stay active? Trigger orders are Good Till Canceled (GTC) — there's no expiry date. An order stays active until it triggers and executes, you cancel it manually, or it fails. Make sure you have sufficient funds and a valid payment method in place for when your order triggers.How many trigger orders can I have open at once?Published on 8 May 2026Updated on 29 May 2026How do I avoid scams from off-site communication in P2P transactions?
If it’s missing or doesn’t match your code, the email is likely a scam.Learn more on how you can set it up here.What trading rules should I follow to stay safe in P2P?Published on 11 Sept 2025Updated on 29 May 202617Understanding the risks of using digital payment token services
Stay informed about regulatory protections and understand the risks before choosing a platform.Published on 17 Jun 2025Updated on 29 May 20263How do I adjust the color theme of the trading interface?
This customization enhances your overall trading experience, allowing you to stay focused and productive for longer periods.Published on 27 Nov 2024Updated on 15 Jun 202624How do I complete the required tasks shown in the app?
To help protect your account and stay compliant with regulations, we may occasionally send you a Request for Information (RFI). This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue.Published on 3 Jul 2025Updated on 29 May 202637How do I find the Marketcap feature?
Stay updated: monitor the overall crypto market performance, including price fluctuations and volume trends. Compare assets: view rankings of cryptocurrencies based on market cap, liquidity, and other key metrics. Identify trends: detect bullish or bearish market conditions and adjust your trading strategies accordingly.How do I find the Marketcap feature?Published on 27 Feb 2025Updated on 18 Jun 20266How to add personalized messages for custom price alerts?
Custom price alerts on our platform are a powerful tool that helps you stay updated on market movements by enabling you to set specific price thresholds for assets. With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered.Published on 6 Feb 2025Updated on 29 May 20264How do I find my user ID (UID)?
Menu option on the corner to be redirected to the User Center on the app Proceed to tap on the menu option Select the Account settings option at the top Load the info of your profile by selecting the Profile and settings option You'll see your UID info displayed within the Profile section on the User Center page, and the Copy option to copy it Your UID info is located within the Profile sectionOn the web Log in to your account and hover at the profile option on the dropdown menu The dropdown will stayPublished on 20 Mar 2025Updated on 18 Jun 2026206