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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on 18 Mar 2026Updated on 17 Jun 2026161How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on 9 May 2025Updated on 29 May 2026325How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on 29 Apr 2024Updated on 29 May 2026208How to add a payment method to OKX P2P trading?
(name of the bank card holder) and account number Fill in the mandatory details to proceed to the next phase Verify your added payment method via SMS/email/Google Authenticator The payment method will appear on My profile page Your newly selected payment method is now available Note: Only use payment methods registered in your name, which matches your OKX account.Published on 22 Aug 2023Updated on 16 Jun 20261,943Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 18 Jun 2026860Travel Rule FAQ
If I deposit money from another exchange (such as Upbit) to OKX and encounter Travel Rule verification failure due to a name mismatch, what should I do? You can verify whether the information provided by the sender before depositing matches your identity verification details on OKX. Occasionally, errors occur due to incorrect name entries, resulting in verification issues.Published on 20 Jul 2023Updated on 29 May 2026826How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on 25 Sept 2023Updated on 21 Jun 202631,505How do I make a deposit? (app)
Select here to learn more about how to deposit crypto with a tag/memo.What can I do if other platforms request my name on OKX? As part of regulatory requirements, some platforms may request verification of name before making the transaction to our platform. If you find yourself required to enter the verified name of your OKX account, you may find it in Profile > Verification.Published on 22 Aug 2023Updated on 20 Jun 2026154,402How do I make a deposit? (web)
Click here to learn more about how to deposit crypto with a tag/memo.What can I do if other platforms request my name on OKX? As part of regulatory requirements, some platforms may request verification of name before making the transaction to our platform. If you find yourself required to enter the verified name of your OKX account, you may find it in Profile > Verification.Published on 13 Aug 2023Updated on 21 Jun 20268,350How do I manage my wallet? (app)
Note: the watch-only wallet can't perform on-chain operations with only wallet address or domain name, such as transfers. You will need to either import the seed phrase/private key in the wallet or with cold wallet authorization to complete such actions.How do I discover decentralized applications (DApps)? Simply go to the search bar and search for the DApp name. Select the DApp that you want to access, and select Go to {DApps name} which directs you to the DApp homepage.Published on 22 Aug 2023Updated on 29 May 20262,049What are Source of Funds (SoF) and Source of Wealth (SoW)?
(as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amount in the past 3 months Bank Statement Shows deposited benefits Issued within the last 3 months Loan or credit Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction History Provide screenshots or exported files of borrowed/supplied transactionsPublished on 24 Dec 2024Updated on 5 Jun 2026904How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 29 May 2026867How do I kickstart my journey with DApps?
Select Wallet from the Homepage Use the search bar to search for a specific DApp by name, address, or keyword. You can then browse and access DApps directly from the search results. On the web Connect to your wallet here Note: for the new user, refer here to create your own OKX Wallet. Select Wallet to enter the wallet page On the wallet homepage, use the search bar in the upper-right corner to search for a specific DApp by name, address, or keyword.Published on 20 Oct 2022Updated on 29 May 2026124How can I protect myself from scammers?
Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a P2P trade and the other party refuses to refund?Published on 21 Aug 2023Updated on 18 Jun 202612,284OKX P2P user transaction rules
Please use the payment method with the account owner name that is consistent with your registered name on OKX (the name must be identical to your verified name on OKX). The Platform does not support non-real-name-verified payment methods. The user's P2P function will be suspended for a minimum of 15 days if a non-real-name-verified payment method has been used. Do not click the "Payment completed" button before the payment is made or completed.Published on 5 Sept 2023Updated on 29 May 20261,053