If you need to reset your trading interface, whether to troubleshoot an issue, clear customizations, or simply start fresh, you can quickly restore it to default settings without any hassle. Resetting your interface can be helpful for restoring default settings or ensuring your trading layout is optimized for your needs.

the issues below, try the related solution.Operation limit reached This means the password reset was attempted too many times, you can wait for a while and try again later.Didn’t receive the SMS verification code Please check your mobile signal.

Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note： For your security, withdrawals (including transfers, gifts, and P2P selling) are disabled for 24 hours after updating your phone number or email. If you have self-frozen your account, you won't be able to reset the authentication methods.

If it isn't, go to Authentication Method, switch to Password, complete Biometric verification, then go back and select Change Password If you've forgotten your wallet password, you'll need to reset it by re-importing your seed phrase or private key.

You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify?

If you've forgotten it, you can reset it in one of the following ways: Reset your passkey: Go directly to the passkey reset flow to proceed. Change your Google Password Manager PIN: On your computer, open Google Chrome > Settings > select Change Google Password Manager PIN from the left-hand or bottom menu.

What should I do if I forgot my password? You can only reset your wallet password by re-importing your seed phrase or private keys. If you've forgotten your wallet password, you're unable to retrieve your assets in your wallet permanently. If you forgot your OKX account's login password, refer here for more details.2. How do I reset my wallet? You can open your OKX Wallet, and select Menu > Password > Reset wallet.

If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.

Most modern malware can: Steal your login credentials It can extract saved usernames and passwords from your browser, email, social apps, and even crypto wallets. Monitor your clipboard Anything you copy, such as wallet addresses, passwords, or verification codes, may be captured and sent to hackers. Record your keystrokes It can log what you type, including login details and other sensitive information.

If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device. Note: to avoid any impact on your login, we recommend updating the app to the latest version.

All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.

Once the account password and other information is leaked, the assets in the user account will be quickly transferred away.3. How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses.

Here are common reasons and corresponding solutions:24-hour withdrawal limitFund password changes The latest app version no longer requires a fund password. If your page shows a 24-hour withdrawal restriction due to a fund password change, update the app to the latest version or use the web version to continue. Note: if you've created a wallet, make sure you back up your seed phrase and private key before updating.

If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance. For your security, you won't be able to withdraw funds or use P2P trading within 24 hours of changing or unlinking your phone number. If self-reset still doesn't work, submit a request or contact our customer support via the chatbot in Support Center. Please use your email linked to the OKX account with login issue to contact us.2. Why am I not receiving the email authentication code?

select either Seed phrase or private key or Hardware wallet to import your existing wallet Fill in your Seed phrase/Private key or connect your hardware wallet and Confirm Set a password to protect your privacy and select Confirm to complete importing Note: make sure to keep your seed phrase, private key, and password safe and never share with others to avoid any losses.How do I view or back up a seed phrase or private key?