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How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
One Apple ID, Google account or Huawei ID will use one backup password. You need to verify the password you previously set when you want to back up another wallet.What should I do if I can't back up my wallet? If you encounter issues while backing up your wallet, please check the following: Not logged in to your cloud account: Make sure you're signed in to the same cloud account (iCloud, Google Drive, or Huawei Cloud) that you intend to use for the backup.Published on 12 Jan 2023Updated on 29 May 20269,797Guide to ID and selfie photos for identity verification
The ID should also meet the following requirements: All information, including your profile photo, is clearly legible; Within expiry; Contains your date of birth.How to properly take photos of my ID? Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document.Published on 13 Oct 2023Updated on 28 Jan 202614,004How do I find my user ID (UID)?
You'll see your user ID under Profile > Personal info, and there's a copy option next to your user ID User ID is one of the details shared within the Personal info section You'll need to provide your user ID for any customer support issues. Learn more about your account by visiting our OKX FAQ page.Published on 20 Mar 2025Updated on 18 Jun 2026206How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on 25 Sept 2023Updated on 23 Jun 202631,518How do I check the status of my returned withdrawal?
Respond to the following questions to proceed Provide the withdrawal ID and returned TxID from the receiving platform details of the addressed transaction as requested by the chatbot. You'll also be asked to briefly explain the issue that you're facing. One step closer with the withdrawal ID and returned TxID from the receiving platform of the transaction The ticket has been created and OKX customer service will reach out to you within 10 hours.Published on 30 Oct 2023Updated on 29 May 2026305What should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on 13 Oct 2025Updated on 29 May 202622What is OKX keyless wallet?
Log into iCloud or Google Drive to download Share 3 and initiate the restoration process for your keyless wallet. After restoring with iCloud or Google Drive, all 3 private key shares will be automatically refreshed and generate new ones without affecting your wallet address or assets.5. Is the use of a keyless wallet considered centralized behavior? OKX keyless wallet is a fully decentralized, non-custodial multi-chain wallet. OKX exists as a service provider and has no access to user assets.Published on 1 Aug 2023Updated on 29 May 2026212What's OKX Web3 wallet?
Cloud back up: if you choose to back up with Cloud, your wallet's seed phrase will be securely stored in iCloud, Google Drive, or Huawei Cloud. To back up your wallet using these services, you must set a password to protect your seed phrase. This password will be required when restoring your wallet. Each Apple ID, Google account, or Huawei ID is linked to a single backup password. If you back up another wallet, you'll need to verify the previously set password.Published on 5 Sept 2023Updated on 29 May 2026102,277How do I use the custom interval feature?
Adapt to various market conditions: adjust intervals dynamically based on market volatility and trading goals. By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on 5 Mar 2025Updated on 29 May 20266Security audit report collection
Entrance: an entrance to execute instructions that are allowed to be invoked by registered adapters. UniswapV2AdapterMain: an adapter to the UniswapV2 pools that allows the users to stake the LP to MasterChef. Overall, the audit result is at low risk and all the issues have been fixed. For more information on this, please check out the audit report here. OKX Wallet Marketplace Solana NFT transactions audit report - 2022.07.27 OKX Marketplace of Solana has passed a safety audit by CertiK.Published on 11 Nov 2022Updated on 29 May 20267,089Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the service status, so you can stay informed and resume operations as soon as possible.Hard fork (Deposit/withdrawal suspension) A hard fork is a disputed blockchain upgrade that must be completed before service can resume. Once the hard fork is complete, we'll start up again without delay. What's forking?Published on 31 Aug 2023Updated on 29 May 20261,055How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on 5 Jul 2025Updated on 29 May 202610What's the current status of the temporary account security measure?
For a period of 24 hours following any of the changes made to the security settings, as described above, you'll be unable to: Create or edit sell ads (highlighted at the top of the marketplace; this premium placement provides the highest visibility and credibility in our P2P trading marketplace, which can drive more traffic.Published on 4 Jul 2024Updated on 29 May 2026163How can I boost my OKX P2P ads completion rates?
Therefore, nurturing and maintaining a stellar completion rate is paramount for thriving in the competitive realm of P2P trading, where trust is the currency that drives success.How does the completion rates work? A completion rate refers to the quantity of successfully completed transactions or processes when compared to the total number of transactions or processes attempted. In P2P trading, understanding and leveraging the completion rate can be a valuable contributor to your success.Published on 18 Apr 2024Updated on 29 May 202656How do I secure my MPC wallet?
It's highly recommended to back up your Share 3 to your device's cloud (iCloud, Google Drive, or Huawei Cloud) to prevent the loss of your assets. To back up your Share 3 data, go to your device's cloud service and set your password for encryption. Share 3's data will be uploaded to your device's cloud and it'll be removed from your device to secure your private key shares.Published on 22 Aug 2023Updated on 29 May 2026441