flow) IM Card allowing them to place a reorder The view from the buyer's side Seller Image proof submitted by buyer IM Card informing seller of buyer intention to recreate order The view on the seller's side If you want to know how you can download a P2P order receipt, visit here.

If the buyer's payment account name doesn't match the verified name on the OKX Platform, the buyer's P2P function will be suspended for 15 days due to a violation of OKX P2P User Transaction Rules. In such cases, the crypto will not be released, and the seller will be asked to refund the full amount to buyer. The order will be canceled after the seller provides proof of refund and the buyer acknowledges receipt. Any fees incurred during the refund will be covered by the buyer.

The seller can only wait for the payment timeout — the system will automatically cancel the order if the buyer doesn't complete payment within the allocated time. Don‘t cancel the order if you‘ve already paid the seller. If the order is canceled due to system timeout, the buyer's completion rate will be affected. If the buyer has reached out to the seller via chat and they don't reply within 15 minutes, the buyer can cancel the order without their completion rate being affected.

The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.

What should I do if the buyer selected Paid, but I haven’t received the payment? If you don’t receive the payment in 5 minutes after the counterparty selects Paid, you can submit an appeal. If the buyer doesn’t confirm receipt within 1 hour, you can appeal. To avoid losing assets, don't select Received if you haven’t received the payment.7. What happens if the buyer keeps reminding me to release crypto?

Follow the on-screen prompts to complete multi-factor authentication and place your order, then wait for the buyer to make payment. You can also contact the buyer via the Chat window. Once the buyer completes payment, you should always double-check if you have received the correct amount. Once you've confirmed receipt of payment, promptly select Release crypto and complete the order. You'll also need to complete verification when releasing crypto.

The Buyer will make payment via the exact payment method you have provided to us. If you change the payment method after the Buyer has placed an order, the Buyer reserves the right to cancel the order. Don't ask customer service to cancel orders. If you want to cancel your order, try to reach an agreement with the Buyer before contacting customer service. If you've already made the payment, arrange for the payment to be returned before canceling the order.

Always check the buyer's name and payment amount are correct before releasing the crypto. If you receive payment and the payer's name doesn't match the buyer's name on OKX, please raise a dispute. We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a P2P trade and the other party refuses to refund?

Please contact our online customer support for assistance.How to contact your buyer or seller? We highly recommend that you chat with your buyer or seller first before submitting a dispute. You can message your buyer or seller via the following steps: Go to Orders (on the app) / My Orders (on the web), select the relevant order Select the message icon to chat with your buyer or sellerWhat should I do if the buyer selected Confirm payment without making a payment?

The buyer cancels an order that is already created, without the prior consent of the seller or the Platform. If the buyer commits the same behavior 3 times on the same day, the system will prohibit the buyer from buying for the rest of that day. 2.

Please check whether your chosen payment method charges transfer fees before proceeding.How does the OKX P2P platform ensure secure trading between buyers and sellers? Once an order is placed, the crypto from the seller's account will be held by us until a payment confirmation is received by the seller. If a buyer has made the payment, but the seller refuses to release the crypto, the buyer can submit a dispute to our customer service for assistance.

Once a buyer places an order, they push for off-platform communication—commonly through WhatsApp, Telegram or Zalo. They then demand extra payments outside our platform, cancel the trade after receiving the cash, and move the USDT elsewhere—leaving the buyer with neither their crypto nor a refund.What are some of the warning signs to look for? Requests to move conversation to WhatsApp, Telegram, or other platforms. Fake “OKX Support” emails or messages.

This connection enhances the trustworthiness and verifiability of the NFT, giving buyers confidence in their purchase.A hub of security The OKX NFT Marketplace acts as a secure and regulated hub where buyers and sellers can transact with confidence. OKX's stringent security measures extend beyond just verification processes and BTC ordinals. The platform employs advanced cybersecurity protocols to safeguard user information and digital assets.

Await potential buyers to purchase your NFTs Note: We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review. OKX NFT market will not charge any service fees, while other platforms may charge a service fee. Royalty is collected by the creator, and the contract creator has the right to modify it. OKX NFT is committed to continuous improvement of our products and services.

Your updated collection details will reflect instantly for potential buyers to see. For more information, you can always refer to this article to find out more about modifying your collection.