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How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on 21 Apr 2026Updated on 30 Apr 20261How do I submit my proof of address (POA)?
What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 29 May 2026867How can I protect myself from scammers?
The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto.Published on 21 Aug 2023Updated on 18 Jun 202612,286OneFootball Credits Trade and Earn
Eligible deposits include the following (if available to your jurisdiction): Crypto Deposit via external wallet transfer, Direct through Wallet (buy crypto and onchain deposit), and Buy Crypto via Fiat gateway, credit card, or P2P transactions by P2P Express or P2P Marketplace. Deposits by internal transfers and P2P transactions made by share link or qr code will be excluded. The deposit will be calculated based on the price of the eligible asset(s) at the time of deposit.Published on 9 Apr 2026Updated on 29 May 202633Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on 26 Aug 2025Updated on 18 Jun 2026860Why hasn't my deposit been credited?
Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid and deposits sent to old addresses during this period will not be lost.Published on 1 Sept 2023Updated on 18 Jun 202614,188What are Source of Funds (SoF) and Source of Wealth (SoW)?
the transfer of assets (as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amount in the past 3 months Bank Statement Shows deposited benefits Issued within the last 3 months Loan or credit Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction History Provide screenshots or exported files of borrowedPublished on 24 Dec 2024Updated on 5 Jun 2026904How can you protect yourself from a phishing attack?
They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the attackers defraud users of their bank account information, credit card details, passwords, and other personal data, ultimately gaining unauthorized access to users' assets. Phishing attacks can sometimes be very difficult to distinguish.Published on 17 Aug 2023Updated on 29 May 20263,784OKX ZERO Trading Fees event FAQs
Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day.Published on 6 Jul 2023Updated on 29 May 202638How do I make a deposit? (web)
It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on 13 Aug 2023Updated on 21 Jun 20268,361Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 29 May 20262,080How to add a payment method to OKX P2P trading?
Important note, you have to complete your identity verification before you can start adding it.On the app On the P2P trading page, select My profile Select Profile on the P2P trading page Select Payment to see all available payment methods Select Add account, choose your currency and payment method from the list (bank or e-wallet) Select add account option to start adding your details Insert your bank account name (name of the bank card holder) and account number, verify your added payment methodPublished on 22 Aug 2023Updated on 16 Jun 20261,944Common scam tactics
You can independently search for relevant contact information and directly reach out to them, rather than using the provided phone number or email address. Avoid casually sharing personal information such as Social Security numbers, bank account details, or credit card information. Only provide this information to trusted entities or individuals. Don't easily trust tempting messages. Private transactions carry significant risks.Published on 28 Sept 2023Updated on 29 May 20262,740P2P sell crypto FAQ
Linked your email address and phone number. Added at least one payment method, such as a bank card, WeChat, or Alipay. You can also add multiple payment methods for convenience.2. How do I transfer assets for P2P trading? There are two ways you can do this: Transfer the funds to your funding account by selecting Assets > Transfer Select Transfer on the order page and transfer assets from other accounts3. How do I receive a payment for P2P sell order?Published on 1 Sept 2023Updated on 29 May 20261,119How do I buy Tether (USDT) with fastPay?
PPRO's fastPay payment service enables users to quickly and securely send money online using a variety of payment options, including credit and debit cards, bank transfers, and e-wallets.Published on 12 Mar 2024Updated on 29 May 202682