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Possible reasons include: Your region doesn't support Outcomes Your OKX App version is outdated — please update to the latest version. For Android users, please update to version 6.173.1 or above. iOS users, please update to version 6.172.0 or above. Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key. Outcomes hasn't yet been enabled for your account.Published on 20 May 2026Updated on 19 Jun 20261,871Why did my identity verification fail?
Face does not match / ID document does not match face recognition Please ensure that your facial features match the uploaded documents and are clearly visible. Make sure your documents include your full name, complete date of birth, and a clear photo of your face. During face recognition, ensure that only one person appears in the frame. Invalid selfies are strictly prohibited. Center your face in the frame and follow the on-screen instructions during selfie detection.Published on 5 Sept 2023Updated on 29 May 202611,599How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on 23 Oct 2024Updated on 29 May 202621Does OKX Marketplace charge fees?
Why does zero-fees matter?Empowering creators and collectors We understand that the heart of the NFT space lies in its community of artists, creators, and collectors. By eliminating listing fees, we aim to empower every individual who wishes to participate in this ecosystem. This includes emerging artists looking to showcase their work and seasoned collectors searching for unique pieces to add to their portfolios.Published on 14 Oct 2023Updated on 29 May 202622How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on 17 Oct 2024Updated on 1 Jan 2026459What types of partnerships does OKX have?
OKX Drops Partnership1. What is OKX Drops OKX Drops is our exclusive NFT initial offering platform, featuring handpicked projects from builders, artists, creators, and celebrities. Drops enables users to discover and engage with top-tier NFT collectible offerings, ensuring the successful launch of NFT collections.2. What are the different types of Drops? We support several activity types to...Published on 18 Jun 2024Updated on 29 May 2026130How does insufficient permissions for TRON wallet addresses work?
User permissions for the TRON wallet address are assigned to specific wallet addresses. You'll need permission from the wallet address to make transactions. We aren't able to change permission settings. Below are how you can work around it: You may check if you have permission for the TRON wallet address by searching for the wallet address here. You need to crosscheck if your account has owner or...Published on 20 Aug 2024Updated on 29 May 2026231How does the V3 liquidity pools work on OKX DeFi?
How does market making work? Market making in DeFi involves providing liquidity to decentralized exchanges (DEXs), such as adding assets like ETH or SOL to pools. In return, you earn a share of the trading fees, contributing directly to the efficiency of the crypto ecosystem. By ensuring there are sufficient assets for trading, market makers help stabilize price fluctuations. Additionally, impermanent loss is a key concept to consider.Published on 14 May 2024Updated on 29 May 202626How long does it take to complete my identity verification?
OKX verifies your identity to keep both your account and the exchange safe. Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here....Published on 5 Sept 2023Updated on 6 Apr 20267,050How does futures spread trading work on OKX Liquid Marketplace?
Nitro Spreads Easily make a spread trade with one-click via Nitro Spreads, as all orders are guaranteed to fill in matching quantities for each leg or none at all, thus having zero leg risk and minimized price slippage. It also supports various strategies including funding rate farming, spot futures carry trade, and calendar rolls. For more details, visit here.Published on 13 Mar 2024Updated on 29 May 20266What does OKX NFT Marketplace offer but other platforms don't?
In the dynamic landscape of cryptocurrency trading platforms, OKX stands as a trailblazer, continuously pushing the boundaries of innovation to provide users with an unparalleled trading experience that surpasses industry standards. Let's delve deeper into the multifaceted features that distinguish OKX from its counterparts across various crucial functions.Order execution mastery OKX's commitment...Published on 27 Dec 2023Updated on 29 May 202624What should I do if facial recognition fails?
You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again. If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process.Published on 11 Oct 2024Updated on 18 Jun 2026541I haven't received the verification code
Once the app is updated to the latest version, try requesting the authentication code again. If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on 16 Aug 2023Updated on 21 Jun 202633,343Why is my OKX app not working?
Common causes include: Outdated app version Device or operating system incompatibility Too many apps running on your device Network connectivity issues Corrupted app cache or data Temporary server outages Keeping both your device and the app updated can help prevent many of these issues.Why does my OKX app keep crashing? The app may crash if there are compatibility or device performance issues.Published on 16 Mar 2026Updated on 10 Jun 202623Passkey FAQ
If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on 19 Mar 2025Updated on 15 Jun 2026143