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VIT E(VITE) Mainnet Upgrade: Depositing and Withdrawal Suspension
Dear valued customers, Due to the mainnet upgrade of VITE (VITE), the depositing and withdrawal services of VITE will be suspended from 4:00 Sep 2, 2020 (UTC) until the upgrade is complete. We apologize for any inconvenience this may cause. Thank you for your continued support and we assure you of our best services at all times. Regards, OKX Sep 2, 2020 (UTC)Published on 2 Sept 2020Updated on 29 May 2026AnnouncementsHow do I change my phone number?
Note: select Unable to verify if you can't complete the verification Enter the two-factor authentication (2FA) code to continueYou'll receive an email/SMS confirmation upon successfully changing your phone numberOn the web Go to Profile and select Security Select Manage phone number under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and emailPublished on 7 Sept 2023Updated on 2 Jun 2026FAQ14,905OKX to reduce the number of confirmations required for deposits on ETH Network
Dear OKX users, To enhance our services and improve your deposit-to-trade experience, OKX will adjust the number of block confirmations required for deposits. This adjustment will take place between 10:00 am and 12:00 pm UTC on November 15, 2023. The specific adjustments are as follows: ETH & ERC20 tokens: The minimum confirmation count for a deposit and trade on the Ethereum (ETH) network will be reduced from the current 64 blocks to 32 blocks.Published on 15 Nov 2023Updated on 29 May 2026AnnouncementsHow do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 29 May 2026FAQ148How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on 22 Aug 2023Updated on 29 Jan 2026FAQ637Introducing the SUI Token Sale on OKX Jumpstart
Calculation of winning tickets: After the subscription period is over, internal systems will randomly determine which tickets are successful and unsuccessful. Winning tickets and refunded OKB will be distributed on the same day. For specific winning results, please refer to the details on the event page. d. Winning ticket quota: The number of winning tickets each user can receive is hard capped at 100 (10,000 SUI) e.Published on 15 Apr 2023Updated on 29 May 2026AnnouncementsHow to add a payment method to OKX P2P trading?
Important note, you have to complete your identity verification before you can start adding it.On the app On the P2P trading page, select My profile Select Profile on the P2P trading page Select Payment to see all available payment methods Select Add account, choose your currency and payment method from the list (bank or e-wallet) Select add account option to start adding your details Insert your bank account name (name of the bank card holder) and account number, verify your added payment methodPublished on 22 Aug 2023Updated on 16 Jun 2026FAQ1,944What should I do if my phone number/email address/authenticator app is unavailable?
Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill in the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channel of securityOn the web Go to Profile and select Security > Security Center Select Change phone number / email / authenticator app Select Unable to verify?Published on 15 Sept 2023Updated on 23 Jun 2026FAQ6,381How do I migrate my email address or phone number to another account? (web)
Each user can only have one verified account.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers. Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear.Published on 22 Aug 2023Updated on 15 Jun 2026FAQ396How do I migrate my email address or phone number to another account? (app)
You're not allowed to withdraw your assets after the account is closed.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter Your New Phone Number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers.Published on 22 Aug 2023Updated on 29 May 2026FAQ596How do I make a withdrawal? (web)
The withdrawal submitted pop-up notice will appear once the submission is doneInternal transfer Select crypto to withdraw and internal (free) withdrawal method Select crypto and internal withdrawal method to withdraw Complete the withdrawal details and select Next Select recipient and insert recipient info (Phone number / Email / Sub-account / UID) Note: the withdrawal recipient needs to be a verified user, learn more on how you can be verified here.Published on 22 Aug 2023Updated on 29 May 2026FAQ1,622How do I buy Tether (USDT) with fastPay?
PPRO's fastPay payment service enables users to quickly and securely send money online using a variety of payment options, including credit and debit cards, bank transfers, and e-wallets.Published on 12 Mar 2024Updated on 29 May 2026FAQ82OKX Beginner's Guide
Kickstart your crypto journey in 4 simple steps:Step 1: Register for an account Register for an OKX account with either your e-mail, Telegram, Apple or Google account and phone number. Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services.Published on 20 Mar 2023Updated on 18 Jun 2026FAQ1,761How do I make a withdrawal? (app)
It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.Internal transfer Select Withdraw crypto, then select the crypto you want to withdraw Select OKX recipients in the Select destination field, then select your preferred Network Select OKX recipients to perform an internal transfer Complete the withdrawal details and select Submit Select recipient and insert the recipient info (Phone number / Email / Sub-account / UID) Note: the withdrawal recipientPublished on 22 Aug 2023Updated on 23 Jun 2026FAQ6,074Updates on the P2P Marketplace: instant crypto release
Our integration with StarPay (leading e-wallet providers in The Philippines) can also accept payment from all partners using QR PH technology. StarPay What is StarPay? StarPay is a licensed/regulated Electronic Money Issuer (EMI) based in the Philippines. Users can safely and securely send money to each other's StarPay e-wallet in Philippine Peso. Also to other e-wallets or banks that use QR PH in their system What are the benefits of using StarPay as a buyer?Published on 4 May 2023Updated on 29 May 2026Announcements