All
FAQ
Announcements
Product documents
How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.WeChat Go to WeChat, select the user profile, and copy the WeChat ID. Copy the wechat ID Go to our channel verification to verify the username. You can refer to the How do I verify OKX accounts section to learn more about how to verify the username.QQ To verify the QQ username, go to QQ, select the user profile, and copy the WeChat ID. Go to our channel verification to verify the username.Published on Aug 11, 2023Updated on May 29, 2026FAQ5,392How do I find my user ID (UID)?
info is located within the Profile sectionOn the web Log in to your account and hover at the profile option on the dropdown menu The dropdown will stay open once your mouse stops hovering at the profile option, enabling you to view the user ID info View your user ID info once you selected the Profile option If you want to copy your user ID number, select Profile.Published on Mar 20, 2025Updated on Jun 18, 2026FAQ206IDR P2P trading: new rule for Diamond Merchants
Diamond Merchants in Indonesia can now enable a new trading rule for the 'P2P-Only Trader' user profile. Once enabled, users with this profile will not be able to place a buy order with them. Update your app to the latest version to access this feature. Who is a P2P-Only Trader? A P2P-Only Trader has traded exclusively on P2P and has not used any other OKX trading products. How to enable this trading rule? Enable the 'P2P-Only Trader' rule in trading rules when creating verification sell ads.Published on Apr 16, 2026Updated on May 29, 2026AnnouncementsHow do I transfer/deposit crypto with my sub-accounts?
Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit.Published on Jan 14, 2025Updated on May 29, 2026FAQHow do I transfer/deposit crypto with my sub-accounts?
Alternatively, you can select Profile > Deposit to view your sub-account's deposit information. Open the deposit page in your standard sub-account on the web If you're accessing from our app, switch to your preferred sub-account at Menu > Profile and settings > Profile > Switch accounts, then go to Assets, and select Deposit. Open the deposit page in your standard sub-account on the appPublished on Aug 22, 2023Updated on May 29, 2026FAQ8,189How do I secure my account after detecting unusual activity?
Here’s how to manage them: Open the OKX App > Navigate to the Exchange section on the homepage and select the Menu icon Select P2P Trading Go to Profile on the homepage Select Profile on the P2P trading page Select Payment Under Payment Methods, you’ll see all your linked options To make changes, tap Edit, update the information, and save To remove a method, tap Delete, then Confirm to complete the actionVerified AddressOn the web Log in at www.okx.com Select Assets from the top menu Select WithdrawPublished on Mar 21, 2025Updated on May 29, 2026FAQ36How do I update my authenticator app?
Select Profile and settings > Security > Authenticator app > Change authenticator app. Select user center on main page Follow the on-screen instructions and select Next. Complete the two-factor authentication (2FA) verification. You'll receive an email/SMS confirmation upon changing authenticator app successfully. Note: Follow here if you aren't receiving the SMS code and here to reset Two-factor authentication (2FA)Web Go to the Profile icon and select Security.Published on Aug 1, 2024Updated on May 29, 2026FAQ218How do I change my verified name?
If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase.Published on Mar 18, 2026Updated on Jun 17, 2026FAQ167How do I navigate to and customize notification settings?
Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences. In this section, you'll be able to view and update the settings of your app accordingly, from the language up till the market indicators style.Published on Oct 8, 2025Updated on May 29, 2026FAQ18How do I link an authenticator app?
Check the latest verification code displayed in your authenticator app and enter it in the New Authenticator App field on OKX to complete the setup.On the Web Log in to your account at okx.com and go to the security center (Profile > Security) Find the Authenticator app and select Set up Find the Authenticator app under Authentication methods Open your existing authenticator app, or download and install one if needed.Published on May 21, 2026Updated on Jun 3, 2026FAQ1How do I dollar-cost average at OKX with DCA trading bots?
Once you're finished, confirm your order by inputting the amount that you're comfortable trading using the bot.How does OKX's AI strategy adapt to my risk profile and trading preferences? Our unique AI strategy will present you with preset parameters determined by the risk profile you've selected. These parameters are tailored to individuals with varying risk appetites and will impact the frequency of trades made.Published on Oct 6, 2023Updated on May 29, 2026FAQ26How do I update my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and select Menu Open Menu page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on May 29, 2026FAQ3How do I set my preferences?
On the Web: Go your profile in the top-right corner > Select Log out.Published on Nov 1, 2025Updated on Jun 18, 2026FAQ34How do I reset my Two-factor authentication (2FA)?
the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channel of securityOn the web Go to Profile and select Security > Security Center Select Change phone number / email / authenticator app Select Authentication method unavailable?Published on Sep 15, 2023Updated on May 29, 2026FAQ29How can I enhance my OKX app security?
Audit your API permissions: head over to Profile > API for the web while select Menu > Tools > API to access via the app, and delete any unauthorized APIs available. Proceed to select API under the Tools section on the Menu page Check your active devices: head over to Profile and settings > Security > Device Management under Advanced security, and remove any unrecognized devices and reset your password.Published on May 14, 2026Updated on May 29, 2026FAQ