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How do I join a video call with customer support?
In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).Published on Aug 26, 2025Updated on Jun 2, 202655How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026225What's funding rate and how do I use it?
The funding rate is a mechanism used in X-Perps markets to help keep the contract price closer to the underlying spot price.What's the funding rate for me? Funding isn't the same as a trading fee. It is a periodic payment mechanism between long and short position holders.Published on Apr 15, 2026Updated on Jun 2, 2026What's demo trading and how do I use it?
Risk-free trading allows beginner traders to learn the ropes and gain experience before trading with real funds.How does demo trading simulate real-world market conditions? Demo trading environments simulate real-world market conditions by using real-time market data and trading tools, allowing traders to experience the ups and downs of the crypto markets without actually risking any money.Can experienced traders benefit from using crypto paper trading and practice trading?Published on Oct 1, 2025Updated on Jun 23, 20265How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026464What assets can I use as margin for X-Perps?
You can use your existing crypto holdings as margin — putting your crypto to work without needing to sell it or hold cash separately. Note: this article is for verified users trading X-Perps in the EEA region.What assets are supported as margin for X-Perps? X-Perps on OKX supports multi-asset margin.Published on Apr 9, 2026Updated on May 29, 2026What's the Spot DCA bot and how do I use it?
This will mark the end of the cycle. Any outstanding orders will be cancelled and the bot will get ready for the next cycle. Example of DCA trading execution: Initial buy at 100,000 USDT, safety orders filled at 97,900 USDT, and final take profit sell at 105,000 USDT, resulting in a net profit of 1,588 USDT Time Description t=3 Market jumps to 105000. The Cycle ends.Published on Oct 3, 2025Updated on Jun 24, 20266What's the Spot Grid bot and how do I use it?
Using a trading bot can be a useful tool for users to enhance their trading, but as with all trade, it involves risk. No guaranteed returns or investment advice: the use of Trading Bots doesn't guarantee or ensure positive returns. All information and materials we provide concerning Trading Bots are for informational purposes only and do not constitute financial, trading, or investment advice.Published on Oct 3, 2025Updated on Jun 23, 202611What's Snap mode - powered by UniswapX, and how do I use it?
What's Snap? Snap is a new feature leveraging UniswapX for optimal pricing, zero gas fees, and fail-safe transactions. Our DEX's Snap trading mode feature allows you to swap tokens on Ethereum quickly and intuitively without incurring any gas fees. The feature operates directly on our DEX interface via Uniswap's UniswapX protocol.Published on Mar 1, 2024Updated on May 29, 202643How does leverage work in X-Perps trading?
What is the maximum leverage available for X-Perps? Up to 10x leverage is available for all X-Perps clients, both retail and professional. The leverage setting is the same regardless of classification.2. Does higher leverage mean higher profit? Not necessarily. Higher leverage increases your exposure, which amplifies both potential gains and potential losses. It also brings you closer to liquidation if the market moves against you.3. How does leverage affect liquidation prices?Published on Apr 9, 2026Updated on May 29, 20261How long does it take to complete my identity verification?
If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Apr 6, 20267,050Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on May 29, 202623Unseen City Shirts - Blue Moon - NFT FAQ
What does “utility” mean in the context of NFTs? Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT.11. Which jurisdictions are restricted from claiming the Unseen City Shirts – Blue Moon NFTs?Published on Apr 25, 2024Updated on May 29, 20262Why is my accessible balance lower than my funds unavailable for withdrawal?
However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion. The user is unable to withdraw 20 ETH because his accessible balance is lower than his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on May 29, 2026374Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on May 29, 20262,746