All
FAQ
Announcements
Product documents
How to transfer crypto from Coinbase to OKX?
But what to do if you already have crypto's which you want to transfer to OKX? In this article, we'll take you step by step to the process of transferring funds from Coinbase to OKX. Why would you transfer your crypto to OKX? If you're looking for a new crypto exchange, here are a few things to consider about OKX: Low trading fees in the Netherlands & Belgium: OKX's maker fee starts at 0.08%, making it the most competitive offer in the Netherlands.Published on Jun 19, 2025Updated on May 29, 20267How to transfer crypto from Bitvavo to OKX?
But what to do if you already have crypto's which you want to transfer to OKX? In this article, we'll take you step by step to the process of transferring funds from Bitvavo to OKX. Why would you transfer your funds to OKX? If you're looking for a new crypto exchange, here are a few things to consider about OKX: Low trading fees in the Netherlands & Belgium: OKX's maker fee starts at 0.08%, making it the most competitive offer in the Netherlands.Published on Jun 19, 2025Updated on May 29, 20266How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on Aug 21, 2023Updated on Jun 18, 202612,282What's KYC: What to expect and why it matters?
Here's what the process may include:1. Identity Verification Upload a clear photo of a valid government-issued ID that meets the requirements of your region (e.g., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2.Published on Jun 24, 2025Updated on May 29, 202666How do I transfer crypto from Bybit to OKX?
But what to do if you already have crypto's which you want to transfer to OKX? In this article, we'll take you step by step to the process of transferring funds from Bybit to OKX. Why would you transfer your crypto to OKX? If you're looking for a new crypto exchange, here are a few things to consider about OKX: Low trading fees in the Netherlands & Belgium: OKX's maker fee starts at 0.08%, making it the most competitive offer in the Netherlands.Published on Jun 19, 2025Updated on May 29, 20262Why can't I join or claim rewards from a campaign?
If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features? Yes, this restriction only affects the specific campaign.Published on Jun 10, 2025Updated on May 29, 202615,017How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on Oct 24, 2024Updated on May 29, 202611How can you protect yourself from a phishing attack?
If you detect any suspicious activity on your account, you may reach out to our Support team or here. OKX will not ask for your SMS/email/GA verification code in any way. Therefore, for any email that you receive from OKX, please confirm that the email addresses are either noreply@mailer1.okx.com , noreply@mailer2.okx.com which are OKX official sending mailbox addresses, and there may be additional numbers after the email address.Published on Aug 17, 2023Updated on May 29, 20263,783OKX customer review reward from Sourceforge terms and conditions
Rewards will be distributed within 14 days after the promotion period activity ends. OKX and/or SourceForge reserve the right to exclude any participants from this promotion and/or cancel this promotion without notice.Published on Aug 7, 2023Updated on May 29, 202687How do I buy crypto and earn rewards?
How do I receive rewards from this campaign? You can earn rewards by following these steps: Opt in to the campaign through the app Buy at least €100 or $100 of any eligible crypto to lock in €5 in BTC reward. You may use USD, EUR, USDC, or USDG for the purchase.Published on Feb 19, 2026Updated on May 29, 20263Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
Other networks (such as Ethereum or Tron) may charge gas fees. Need more help? Contact SupportPublished on Apr 20, 2026Updated on May 29, 2026Why haven’t I received a reply from the blockchain project team?
Public blockchains like Ethereum and Bitcoin operate independently from us. If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on Oct 17, 2025Updated on May 29, 202615How do I safeguard my Web3 wallet from fraudsters?
This can lead to unauthorized access to wallets, or users may be deceived into providing mnemonic phrases or private keys, resulting in the loss of assets. As such, stolen funds are often challenging to recover due to the anonymity and decentralization of digital assets.What should I do to protect myself from scams?Published on Dec 13, 2023Updated on May 29, 20261,044What's JIT Routing?
What matters is that when conditions change the trade isn't stuck with a stale path. Over many trades the average outcome improves.Does it cost extra gas? Yes, a bit. The contract does extra pool comparisons onchain, which costs a little more gas. Usually the extra tokens you get back outweigh that. On chains with cheap gas (Solana, BSC), the overhead is small enough to ignore.Does it replace slippage protection? No. Slippage tolerance still defines the worst price you're willing to accept.Published on Jun 12, 2026Updated on Jun 15, 20263What is sub-account?
Select Submit all after confirming the information Fill in and Confirm 2FA code to complete your sub-account creationOn the app Go to the Main menu on the top right corner, select Switch accounts You can see +Add sub-account at the bottom of the page Select Next and add Sub-account name to create your sub-account Fill in and Confirm 2FA code to complete your sub-account creation Note: Sub-accounts will inherit the main account's fee tier after 24:00 (UTC+8) on the day of creation, and the tier willPublished on May 21, 2026Updated on Jun 3, 2026