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How do I check on updates to my support ticket?
Always return to your ticket to view the complete response and reply.For guest users If you submit a ticket without logging in, you’ll be treated as a guest user. Once your guest ticket is created, you'll receive an email notification. To view your ticket and reply to customer service, please click the unique link provided in the email notification.Published on Oct 17, 2025Updated on Jun 20, 202667What should I do if I deposit to the wrong address?
Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly matches what is shown on the platform’s deposit page. Is cryptocurrency correct? (e.g., USDT, ETH) Is the deposit network correct? (e.g., ERC20, TRC20, BEP20) Is the token contract correct?Published on Oct 15, 2024Updated on May 29, 2026248How do I join a video call with customer support?
To ensure the verification call runs smoothly, you may use the translation feature on the web Web: translate English to your spoken languageOn the appI can login to my OKX account After logging in, you can find your ticket from My Tickets page Go to Menu Select Get Help under More Select the Check your tickets self-service tool card on the support page to access the My tickets page Locate your ticket under Active tickets, then select Join queue to enter the room.Published on Aug 26, 2025Updated on Jun 2, 202655Travel Rule FAQ (EEA region)
Global exchanges operate using different entities to serve different customers around the world. For example, at OKX we have OKX EU, OKX Singapore and more. The Travel Rule is still a relatively new requirement in the world of crypto so even within one exchange group, it may be that not all of the exchange entities are ready to handle Travel Rule transactions.Published on Dec 17, 2024Updated on May 14, 2026630A beginner's guide to identity verification
If the account owner is unable to log in, they can still contact us without signing in: Go to okx.com/help or open the OKX app Go to our OKX Assistant (chatbot icon at the bottom right corner), then select Continue as Guest Submit a support ticket using the email address registered to their OKX account For help recovering account access, refer to: How do I reset Two-factor authentication (2FA)?14. How can I change my name/identity verification information?Published on Sep 25, 2023Updated on May 29, 20266,489What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on May 29, 2026120Why is my account restricted and what should I do?
If you've submitted all the required information but haven't heard back, check your Ticket Center or email inbox for status updates. Once our team has assessed your submission, we will update your case via the ticket centre. Review timelines vary depending on the verification required. Note: if you submitted information more than 48 hours ago and have no update, contact OKX Support and provide your ticket number for a status check.How long does a review take?Published on Feb 27, 2026Updated on Jun 4, 20261,164Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on May 29, 2026418What's demo trading and how do I use it?
Risk-free trading allows beginner traders to learn the ropes and gain experience before trading with real funds.How does demo trading simulate real-world market conditions? Demo trading environments simulate real-world market conditions by using real-time market data and trading tools, allowing traders to experience the ups and downs of the crypto markets without actually risking any money.Can experienced traders benefit from using crypto paper trading and practice trading?Published on Oct 1, 2025Updated on Jun 16, 20265Simple Earn FAQ (EEA)
Earnings are (generally) available for matched assets only. Please verify whether your assets have been matched.Published on Dec 9, 2025Updated on Jun 20, 20261Trade Like A Pro hype rules
Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST. Limited to first 1,000 new users. Each user shall be eligible to participate once in the Campaign, and users are not allowed to enter multiple accounts to participate in this Campaign. OKX or the Campaign organiser shall have the full discretion to disqualify any user from the Campaign.Published on Sep 25, 2023Updated on May 29, 202613OKX x McLaren NFT Sweepstakes Terms & Conditions
GS tickets, paddock tour, driver meet-and-greet (+$1,000 for flights + accommodations) 2 £1,600 / $2,025 Cobranded cap 30 £35 / $45 14 MTC Tour 10 £95 / $120 Cobranded cap 30 £35 / $45 15 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 16 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 17 Signed overalls 1 £80 / $100 Replica Cap 27 £43 / $54 18 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 19 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 20 2 McLaren Paddock Club tickets for a race inPublished on Apr 25, 2024Updated on May 29, 2026607How do I submit my proof of address (POA)?
Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on May 29, 20264How do I set a price alert?
In the fast-paced world of trading, being proactive in monitoring market fluctuations is a cornerstone of successful trading. One effective method to achieve this is by configuring alerts. By setting up alerts, you establish a proactive defense mechanism, ensuring you're promptly notified whenever price action aligns with your price levels of interest. How can I set a price alert? You can set a price alert and be informed when the price reaches the key price points.Published on Apr 30, 2024Updated on May 29, 2026262How do I track my assets when trading in Spot and Futures mode?
After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list. Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously.Published on Oct 23, 2024Updated on May 29, 202621