All
FAQ
Announcements
Product documents
How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026459Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive...Published on Feb 29, 2024Updated on May 29, 2026266How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,050How do I start trading cryptocurrency on OKX with Smart Trading?
Learn a lot about Smart Trading, from understanding its concept to leveraging the strengths of each Smart Trading product here, so you can get started with trading crypto on our platform with Smart Trading.What's Smart Trading? Smart Trading is our premiere suite of trading products that enables anyone to capture crypto trading opportunities through automation or replication.Published on Apr 7, 2024Updated on May 29, 202676How do I level up my trades with Mizar?
They can also set up rules such as taking profit, trailing, or more and manage their bots from external platforms such as TradingView. Smart Trade terminal: thanks to the TradingView integrated Chart Terminal, users can build up their trading indicators and signals on Mizar and pre-set their trades with Smart Trading Tools. Users can split up their trades into multiple entries or take profit at different times in an automated way.Published on Mar 28, 2024Updated on May 29, 20265Why is my accessible balance lower than my funds unavailable for withdrawal?
He receives 20 ETH at 17:10 UTC. USD value (Crypto asset) Accessible balance 60,000 (~20 ETH) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 4: the price of ETH drops to 1,000 USDC at 17:12 UTC. The new value of 20 ETH is reflected in their accessible balance. However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on May 29, 2026372X Layer upgrade and OKT/OKB asset handling FAQ
August 15, 2025, 2:00 PM (UTC+8) Historically repurchased and reserved OKB will be permanently burned through an on-chain smart contract. August 18, 2025, 2:00 PM (UTC+8) The OKB smart contract will be upgraded to remove minting and burning functions.FAQWhat's X Layer? X Layer is a public blockchain, decentralized public blockchain launched by OKX. It isn't a sub-chain or dedicated chain of the OKX exchange. Anyone can deploy projects on X Layer.Published on Aug 13, 2025Updated on May 29, 202682How do I manually set up spot grid trading bots?
During the set up on Spot Grid, select Advanced settings Select Advanced settings option to trigger open a list of settings Once the Advanced settings feature is loaded up, select Smart Earn Allocation from the menu Set the Smart Earn Allocation Once the Smart Earn Allocation option dropdown is open, toggle on the Smart Earn Allocation option Switch on the Smart Earn Allocation option Set the Active price range, whether Percentage or Value, and key in the parameters that you prefer Select your preferredPublished on Jun 6, 2024Updated on May 29, 2026209OKX Web3 FAQ
Who owns the smart contracts that our Web3 services are connected to? The smart contracts connected to our Web3 services are open-source and publicly available for use by anyone, including other non-custodial wallet software providers.These smart contracts aren't owned, deployed, or controlled by us.4. Are there any restrictions on using our Web3 Wallet? Use of our Web3 Wallet is subject to certain eligibility requirements.Published on Jan 19, 2026Updated on Jun 18, 2026124How do I get started with OKX Trade?
Instead, they're trading against the liquidity locked inside smart contracts. A smart contract pairs the crypto received from a user with another token and swaps using preset mathematical equations. For example, Uniswap uses a simple x*y= k equation to set the relationship between the particular assets held in the liquidity pools. Here, x and y represent the amount of the tokens respectively, while k is a constant.Published on Jul 26, 2022Updated on Jun 18, 202681What's Snap mode - powered by UniswapX, and how do I use it?
The wrapping process is where you send your ETH, for example, to a smart contract that converts it into WETH, which conforms to the ERC-20 token standard. The smart contract then holds your ETH and issues an equivalent amount of WETH in return. The process is reversible — you can unwrap WETH back into ETH at any time by sending your WETH back to the smart contract, which will return your original ETH.Published on Mar 1, 2024Updated on May 29, 202643How do I manually set up spot grid trading bots?
Determine the details that you prefer manually In the advance settings, you have the option to add a price at which to take profit from your trade or stop loss. This option may be useful if the asset price increases or decreases beyond the range you set, and they essentially exit your position either in profit or loss to limit further price fluctuations.Published on Sep 4, 2025Updated on May 29, 2026How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on May 29, 20263,783What's JIT Routing?
The onchain comparison happens inside the same transaction, so settlement takes about as long as any regular swap on that chain.Does JIT Routing always give me a better price? Not always. Sometimes the originally selected pool is still the best and the trade goes through it unchanged. What matters is that when conditions change the trade isn't stuck with a stale path. Over many trades the average outcome improves.Does it cost extra gas? Yes, a bit.Published on Jun 12, 2026Updated on Jun 15, 20263How do I select the correct network for my crypto withdrawals and deposits?
BEP20, BSC, and Binance Smart Chain are all referred to as BNB Smart Chain on this platform.Published on Aug 22, 2023Updated on May 29, 202621,585