In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).

want to trade Several futures contracts are available for you to explore Take a good look at the list and select your tokenHow do I strategize futures grid AI strategy?

How can you prevent phishing attacks? Don't click on unknown links and log in to unsafe websites to avoid account and password disclosure and asset losses. For account security information and verification protection methods, for example, the account login name and password shouldn't be consistent with other websites as the private key and mnemonic words should be kept privately. If you detect any suspicious activity on your account, you may reach out to our Support team or here.

., BTC/USDT Index Price) Trading Currency USDT Contract Direction Up (the event will occur) / Down (the event will not occur) Share Face Value 1 USDT / share Quote Unit USDT price per share Tick Size 0.01 USDT Price Range 0.01 USDT – 0.99 USDT Trading Hours 24/7 Margin Mode Full Margin,No liquidation Settlement Data Source Index specified by the contract (e.g., BTC/USDT Index Price) VIP Fee Differentiation Currently a unified fee rate for all usersHow to Trade Event ContractsHow do I buy event contracts

Please contact customer support with your ID number if you are unsure about which account is connected to your ID. Once you register your ID with your account, you're responsible for remembering it. We can't retrieve your registered ID for you through the website if you forget it, so please ensure the information you submit is correct and that you keep a record of your ID details. Related articles: Why did my identity verification fail? How do I verify an individual account?

Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. OKX may delay the distribution of event rewards due to system issues or other special circumstances. If you have not received the event rewards within 48 hours after completing the account verification, please contact customer service, and we will actively follow up on the situation.

Ensure you have the required amount as if your wallet balance is insufficient (including gas fees), the transaction may fail or remain unexecuted.6. How do I view orders? You can view all active orders and your transaction history directly from your connected wallet interface or extension7. What are the fees for trading tokenized stocks? While there are currently no trading fees, all trade actions will require native network gas fees.8. What are the trading hours (UTC) for tokenized stocks?

Make sure you have a good understanding of how the product works before opening a position.What's the appropriateness assessment? To access X-Perps, you must complete a appropriateness assessment. You can be classified as either Retail or Professional — the product offering is identical for both groups. If you don't pass the assessment, you'll need to wait a period of time before you can retake it. Unlock X-Perps now.What are the available markets for accessing X-Perps?

How to scan: on the app, tap Menu > the Scan icon, and scan the QR code.

An investigation revealed that after the user deposited 208U, the funds were transferred to a trading account, converted to ETH, and sent as a "gift" to the scammer wallet under the pretense of a fake "bonus event."How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual? Be cautious of calls, emails, or any social media messages sent by strangers.

Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.

How long does the Call Auction or Pre-open period last? The duration of the Call Auction or Pre-open period may vary by trading pair. Typically, both call auctions and pre-open periods last for an hour. 2. What types of instruments support Call Auction or Pre-open? Call Auction and Pre-open mechanisms are used for spot and perpetual futures trading pairs during listings. The applicable opening mechanism for each trading pair will be specified in the listing announcement. 3.

Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services. This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail.

You can use any authenticator app you prefer, such as Google Authenticator or Microsoft Authenticator.How do I download the Authenticator App?

Select the edit icon to rename your passkeyReset or remove passkey As a security precaution, resetting or removing a passkey may trigger a 24-hour restriction on withdrawals: If you reset your passkey, the restriction will apply automatically. If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID.