These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.

and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelist Note: to unsubscribe from OKX marketing emails, click the “Unsubscribe” link in the footer of any marketing email

New email field Select Send code in both the New email authentication and Current email authentication fields.

How do I check if an email is officially from OKX via EML file? With the increase in phishing attempts where scammers impersonate official OKX email addresses, you may receive emails that appear legitimate but are actually forged.If you are unsure about an email's authenticity, you can verify it through OKX's official channels and by checking its EML file using the steps below:1. Verify the sender's email address Verify the sender's email address on okx.com.

For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.

Once the decision to close your account is made, a formal notification email will be sent to your registered email address. You can search for keywords like 'OKX,' 'closure,' or 'account' in your inbox. If you can't find the email in your main inbox, it may have been filtered into another folder (such as Promotions, Spam, or Junk). We hope this helps.

After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.

/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone number

To ensure you receive updates on your account activity and asset management status, you can only disable email notifications for certain modules, but you cannot turn off all email alerts (for example, asset management-related email notifications cannot be disabled).3. Which modules can disable email notifications, and which one can't? You can't disable email notifications for asset management and dynamic updates.

Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.

Check your email for the notification from our support team.

Make sure the email is entered correctly and can receive messages normally. Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?

I can log in to my account On the app Open your OKX app and go to User Center Open User Center page Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section Select preferred medium of two-factor authentication to proceed Select Change authenticator app / phone number / email address and select Reset authentication method Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm Fill in

Enter the two-factor authentication (2FA) code to continue You'll receive an email/SMS confirmation upon successfully changing your phone numberOn the web Go to Profile and select Security Select Manage phone number under the Authentication methods section Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup.

Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?Account safety Enable MFA/2FA for all essential accounts — especially email, authenticator apps, and passkeys stored in the cloud.