All
FAQ
Announcements
Product documents
Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space. Privately...Published on Jan 29, 2025Updated on May 29, 202649How do I deposit EUR with Bancontact?
Once you confirm the payment and it's approved, the money will be added to your cash balance right away.7. What can I do if my Bancontact deposit is pending or processing for a long time? After 120 minutes in a pending or processing state, your deposit will be automatically canceled. You'll receive an email confirmation that your deposit is canceled. In the event that the amount has been deducted from your bank account, a refund will be initiated to return the funds back to your bank account.Published on Sep 13, 2024Updated on May 29, 20263How do I buy with debit / credit cards?
If the issue persists, you can contact your bank to learn more or contact us here.6. I received a verification code while using my debit or credit card. Where do I get this code from? This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My debit or credit card transaction was declined, but I still see money deducted.Published on Feb 22, 2024Updated on May 14, 2026586What can help prevent P2P crypto scams and protect my assets?
The scam is complete once the victim approves the transaction, which results in the victim's funds being transferred from their bank account or crypto wallet to the scammer. How to prevent chargeback scams: Avoid using payment platforms that support chargeback, such as PayPal. Don't rush into approving P2P transactions.Published on Sep 2, 2023Updated on May 29, 20261,466How do I deposit EUR with a debit or credit card?
may require you to obtain approval via SMS code or through the respective banking app.Published on Feb 12, 2026Updated on May 29, 2026Where can I find details about cash deposit limits, fees, and processing times?
Here's how to get there once you've logged in to your OKX mobile app or website:On the app Select Transfer on the home page Select the Transfer option Select Deposit Select Deposit as your transaction method Select your preferred currency option Select your preferred currencyOn the web Select Deposit from the home page tab > Deposit cash or go to Assets > Deposit Select Cash Select your preferred entry to Deposit on the home page before selecting Cash on the Deposit pageHow do I access supportedPublished on Apr 13, 2026Updated on May 29, 2026How do I withdraw EUR with SEPA bank transfer?
While we don't charge a fee for EUR withdrawals via SEPA bank transfers, additional transfer fees may be charged by your bank. Funds will generally be available instantly or up to 2 business days, depending on your bank. To learn more about our fees and processing time, read more here.How do I verify the ownership of the receiving account for the first time cash withdrawal?Published on Nov 16, 2023Updated on Jun 2, 2026251How do I deposit EUR with SEPA bank transfer?
Otherwise, it may take up to 2 business days before the amount is reflected in your account.FAQ1. What's the difference between SEPA and SEPA Instant? SEPA (Standard) transfers typically take 1–2 business days to process and are available during banking hours. SEPA Instant allows you to deposit EUR in seconds, 24/7. SEPA Instant is a great option for fast deposits within the €100,000 limit. Check with your bank for transfer availability and any applicable fees.2.Published on Nov 16, 2023Updated on May 29, 2026142How do I submit my proof of address (POA)?
Valid bank statements. Tax form, tax statement, or tax return. Valid rental agreement: The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period). It has to be signed by both parties (landlord and tenant). Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 5, 2023Updated on May 29, 20264Where do I find limits, fees and processing time details for cash deposit?
On the app Select Transfer on the home page Select the Transfer option Select Deposit Select Deposit as your transaction method Select your preferred currency option Select your preferred currencyOn the web Select Deposit from the home page tab, select Deposit cash from the Deposit menu off the home page tab or go to Assets and select Deposit Select Cash Select your preferred entry to Deposit on the home page before selecting Cash on the Deposit pageHow do I access supported currencies and cash depositPublished on May 23, 2025Updated on May 29, 202630How do I determine my company type and understand which documents I need to prepare?
Accounting department: The accounting department may have insights into your institution's financial structure and regulatory requirements, which can help in identifying the appropriate institution type. Corporate secretary: The corporate secretary or governance officer is responsible for maintaining institution records and can provide information about your institution's legal structure.Published on Oct 13, 2023Updated on May 29, 2026152How do I invite existing users to join the Affiliate Program?
Once approved, users will receive a confirmation notification. You can also check your Chat in the top right corner of the OKX app home page to view system messages.2. What happens if a user doesn't meet the eligibility criteria? Users who don't qualify will see a notification as soon as they open the link and won't be able to proceed to the submission page.3. Will rebinding affect a user's open positions or trading activity? No.Published on Sep 27, 2023Updated on May 29, 20261Crypto Tax Reporting (DAC8) FAQ
Format: DDMMYY-XXXX You can find it on: Icelandic ID card or passport Tax documents Bank accounts and official correspondence • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/iceland-tin.pdf Ireland Personal Public Service Number (PPS No) Digits: A Personal Public Service Number (PPSN) is usually 7 numbers and 1-2 letters.Published on Feb 23, 2026Updated on May 29, 20263Where can I find details about cash withdrawal limits, fees, and processing times?
Example: If you withdraw 10 EUR using a method that charges 2 EUR in fees, then 10 EUR will be withdrawn from your OKX account and 8 EUR will be deposited into your bank account. The fee as reflected on the Preview pageWhat are withdrawal limits? Withdrawal limits are the maximum amounts you can withdraw from your OKX account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to protect your account and meet regulations.Published on Apr 13, 2026Updated on May 29, 2026Where do I find limits, fees and processing time details for cash withdrawal?
Example: If you withdraw 10 USD using a method that charges 2 USD in fees, then 10 USD will be withdrawn from your OKX account and 8 USD will be deposited into your bank account. The fee as reflected on the Preview pageWhat is a withdrawal limit? Withdrawal limits are the minimum and maximum amounts you can withdraw from your OKX account in a single transaction or within a set period (daily, weekly, or monthly). These limits are in place to protect your account and meet regulations.Published on May 23, 2025Updated on May 29, 202641