All
FAQ
Announcements
Product documents
How do I join a video call with customer support?
Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on Aug 26, 2025Updated on Jun 2, 202655Crypto Tax Reporting (DAC8) FAQ
be + (plus), - (minus) or the letters Y, X, W, V, U, A, B, C, D, E, F - 3 digits - 1 alphanumeric character Found on: Finnish ID card or passport Tax documents Healthcare and social security records Official correspondence • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/finland-tin.pdf • http://www.vero.fi/fi-FI/Tietoa_Verohallinnosta/Yhteystiedot/Palvelunumerot France Numéro fiscal de référence (NIF) - also called numéro d’identification fiscale Digits: 13-digit Format:Published on Feb 23, 2026Updated on May 29, 20263My phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on May 29, 20269OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on May 29, 20267,501OKX API FAQ
Follow the steps below: Log in to your OKX Account > Trading > Demo Trading > Personal Center > Create Demo Account API key > Start Demo TradingWill the API key expire? API keys that aren't bound to IP and have transaction or withdrawal permissions will be automatically deleted after 14 days of inactivity.Published on Sep 20, 2024Updated on Jun 17, 2026140Why haven't I received the verification code?
Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.Published on Aug 16, 2023Updated on Jun 20, 20262What are OKX's crypto trading bots and how do I utilize them?
On the app Head over to Menu > User Center option at the Home page Select Menu at the Home page Select Bots to explore our selection of trading bots Within the User Center section, select Bots Trading bots page loads up and it's ready to be exploredOn the web Hover over the Trade menu and select the Spot option Select Spot from the dropdown menu Access trading bots under the Tools option Select the type of trading bot of your preference from the Tools optionPublished on Sep 4, 2025Updated on May 29, 20261How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Jun 17, 202614,013What are X-Perps (Expiry Perps)?
X-Perps (also called Expiry Perps) are derivative contracts that let you gain exposure to a cryptoasset's price movement without owning the underlying asset directly. X-Perps have a continuous funding rate, real-time margining, and the same day-to-day trading experience as other derivative contracts. The key difference is that they have a fixed settlement date 60 months (5 years) from issuance.Published on Apr 15, 2026Updated on May 29, 20262How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on May 29, 2026325Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on Dec 4, 2024Updated on May 29, 2026728What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
We'll continue to list and delist tokens on an ongoing basis.Token A ATH RPL ALCX FLOW CTXC LAYER ULTI SSV CVX PHA CVC WCT NOT RADAR PEOPLE BADGER DEP BABY MERL BLUR TON 1INCH DGB FLUID SAFE CORE ENS GRT DOGE PARTI PRCL FLR POLYDOGE T EGLD NAVX MEW GEAR IMX API3 ELF PI WIF FLOKI GODS FIL ETC KAITO TNSR OAS ELON NEAR ETH IP ZEUS APT GALA GHST GAS BERA W CITY DYDX SOL GLM ANIME VENOM ARG ILV FLM HBAR S ZKJ MENGO AGLD AVAX ICX TRUMP ETHFI POR ERN UNI IOST NC AEVO ETHW SLP WBTC IOTA DUCK STRK SWEAT BABYDOGEPublished on Mar 11, 2024Updated on May 29, 202694OKX AI 101
MCP Integration: Claude Code, Cursor, and other major AI tools can natively call onchain operations. Agent Payments Protocol (APP): AI autonomously handles quoting, negotiating, escrow, metering, and settlement.Published on May 4, 2026Updated on May 29, 20264How do I set my preferences?
I didn't receive a call notification for the customer service voice call? You can enable Notifications > OKX > Allow Notifications in your phone settings so you can promptly check the voice messages we send you.Account Settings1. How do I log out of my account? On the App: Select Menu in the top-left corner > Account settings > Scroll down and tap Log out. On the Web: Go your profile in the top-right corner > Select Log out.Published on Nov 1, 2025Updated on Jun 18, 202634How do I avoid liquidation with trading tools and features?
Liquidation happens when the level reaches 100% and the margin call alert is at 300% (TBA). Always monitor your margin level Use stop-loss orders: a stop-loss order automatically closes your position when the market price reaches a predetermined level, limiting potential losses. Adjust leverage levels: modify your leverage as you prefer. As using high leverage increases the risk of liquidation, consider using lower leverage to reduce potential losses.Published on Aug 2, 2024Updated on Nov 17, 202517