All
FAQ
Announcements
Product documents
How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Here's a breakdown of its mechanics: Capture opportunities in both directions When Bitcoin (BTC) rises against Ethereum (ETH), the bot strategically converts a portion of BTC into ETH at a lower rate (Strong BTC buys weak ETH), patiently waiting for the anticipated rebound. Simultaneously, users enjoy gains from their BTC holdings as the market dynamics play out.Published on Mar 6, 2024Updated on May 29, 202627How to fix passkey error 50162 on Android devices
Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.Published on Dec 8, 2025Updated on May 29, 20263,668What's auto-deleveraging (ADL) and when can it happen to me?
On our platform, ADL is a last-resort mechanism used when standard liquidation handling isn't sufficient. We may update the triggering conditions and mechanics over time. Always check our latest product documentation and in-app disclosures for the rules that apply to your contract and account setup.Why does this matter?Published on Apr 9, 2026Updated on May 29, 2026Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on May 29, 20262,076How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Jun 17, 202614,013How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all...Published on Oct 10, 2024Updated on May 29, 202660What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on May 29, 2026132How do I track my assets when trading in Spot and Futures mode?
Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on May 29, 202621How do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit...Published on Apr 29, 2024Updated on Dec 31, 20251Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on Aug 22, 2023Updated on May 29, 2026418What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on Jul 2, 2025Updated on May 29, 2026170Passkey FAQ
To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.13. What should I do if I've forgotten my PIN? Your PIN is typically the same as your device's lock screen passcode. If you've forgotten it, you can reset it in one of the following ways: Reset your passkey: Go directly to the passkey reset flow to proceed.Published on Mar 19, 2025Updated on Jun 15, 2026142Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on Mar 16, 2026Updated on Jun 10, 202623How do I link an authenticator app?
For Android devices: Download the app from Google Play (your device must be able to access Google services). It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account?Published on May 21, 2026Updated on Jun 3, 20261How do I automate grid trading strategies on spot grid crypto trading bot?
When BTC moves downwards, the bot buys at every grid that allows a 4-6% profit (+-). When BTC trends upwards, the bot sells at the set profit percentage, until all buy positions are sold.How can I automate trades using the spot grid trading bot?Published on Feb 29, 2024Updated on May 29, 20261,783