All
FAQ
Announcements
Product documents
How do I select the correct network for my crypto withdrawals and deposits?
A common mistake beginners can make is selecting the wrong network when sending your crypto. Make sure you're selecting the correct network so that your transaction is successful. Note: you are required to complete identity verification in order to make deposit. Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language".Published on Aug 22, 2023Updated on May 29, 202621,587What should I do if I mistakenly withdraw crypto via the wrong network?
If you select the wrong network when withdrawing assets to a third-party platform or your wallet, you may not receive the assets. If you withdraw to a third-party platform with the wrong network, you'll need to reach out to the third-party's support team for assistance. If you withdraw to a third-party wallet with the wrong network, you can retrieve it by following the guidance below:Retrieve it via Web3 walletApp 1.Published on Jan 21, 2025Updated on May 29, 20264What should I do if I deposit to the wrong address?
Causes The deposit address isn't associated with the OKX platform: Due to user operational errors, these issues can't be addressed temporarily. Deposits made to a major wallet address: Require user verification before processing. Learn more here.Support and RecoveryStep 1: Confirm that the cryptocurrency, network, and token contract match Please check whether the following information exactly...Published on Oct 15, 2024Updated on May 29, 2026248What should I do if the other platform didn't receive my withdrawal?
If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?Published on Oct 18, 2024Updated on May 29, 2026759Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
Important: Always verify the deposit address and network before sending. On-chain transfers cannot be reversed if sent to the wrong address or network.FAQs Are internal transfers between OKX Pay and Funding balance free? Yes. No fees apply to transfers between OKX Pay and your Funding balance. Which assets are supported? USDG, USDT, and USDC on X Layer. Why use X Layer for on-chain deposits? X Layer carries zero gas fees for these assets.Published on Apr 20, 2026Updated on May 29, 2026What's JIT Routing?
The token is volatile and the price just moves. When that happens, the price you actually receive drifts from the quote. Set slippage too tight and the swap reverts. Set it too loose and you eat poor fills or get sandwiched. JIT Routing was built to close that gap.How does JIT Routing work? The router still produces a quote off-chain. The difference is that it prepares more than one candidate path, and the transaction itself carries conditional logic.Published on Jun 12, 2026Updated on Jun 15, 20263How do I verify my identity with SPID?
With SPID, you can authenticate and register in just a few clicks. Regulatory alignment: SPID ensures identity verification meets Italian legal and compliance standards. Stronger security: built with high-level digital protection protocols, SPID helps safeguard your personal data.How do I verify with SPID on OKX?Published on May 2, 2025Updated on May 29, 20263What should I do if my withdrawal was sent to the wrong user ID (UID)?
Always double-check the UID or withdrawal address before confirming a transfer. Consider using the Address Book feature in your OKX account to save frequently used addresses safely. Enable security reminders and confirmations in your account settings to reduce mistakes.Published on Oct 13, 2025Updated on May 29, 202622Where can I find details about cash deposit limits, fees, and processing times?
When selecting a deposit method, you'll always see the processing time. The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the webWhat should I do if I entered the wrong digit for my bank account? To avoid any issue, please ensure you have filled your bank-related details correctly and include your reference ID where required.Published on Apr 13, 2026Updated on May 29, 2026How do I stay safe from phishing SMS using the name OKX?
The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.Published on May 9, 2025Updated on May 29, 2026326Why haven't I received the verification code?
If you still don’t receive any messages, follow the steps below to use another authentication method.On the App Select Didn't receive anything? Select didn't receive anything to change different verification method You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.Published on Aug 16, 2023Updated on Jun 21, 20262Why can’t I see or use my crypto balance?
Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy. If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.Published on Oct 14, 2025Updated on May 29, 20267How do I get started with OKX Trade?
Note that Uniswap's x*y= k is just one of the mathematical formulas used by AMMs today. The equation varies with the use case. As a result of how AMMs work, there'll always be slippages in each transaction. However, generally, the more liquidity there's in the pool, the fewer slippages there'll be.What are liquidity pools? Liquidity pools are pools of tokens locked in smart contracts used for market making.Published on Jul 26, 2022Updated on Jun 18, 202681OKX AI 101
ChatGPT, Claude, and Gemini are all built on this principle. Key Concept: a Token is the basic unit of text processed by LLMs, roughly 0.75 English words. The Context Window determines how much information the model can 'remember' at one time. Transformer architecture: Uses self-attention to understand relationships between all words in a sentence. LLM limitations: No real-time data, may hallucinate, cannot execute actions on its own.Published on May 4, 2026Updated on May 29, 20264How do I set my preferences?
I didn't receive a call notification for the customer service voice call? You can enable Notifications > OKX > Allow Notifications in your phone settings so you can promptly check the voice messages we send you.Account Settings1. How do I log out of my account? On the App: Select Menu in the top-left corner > Account settings > Scroll down and tap Log out. On the Web: Go your profile in the top-right corner > Select Log out.Published on Nov 1, 2025Updated on Jun 18, 202634