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Who can access X-Perps in the EEA?
Regional availability and eligibility X-Perps are available across all 30 EEA countries. However, your ability to access them depends on a few factors: Identity verification status (KYC) Completion of the appropriateness assessment Any account-level restrictions or compliance checksAppropriateness assessment Before you can trade X-Perps, you must complete an appropriateness assessment. This is a...Published on Apr 15, 2026Updated on Apr 30, 2026What should I do if the other platform didn't receive my withdrawal?
If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?Published on Oct 18, 2024Updated on May 29, 2026759Why haven't I received the verification code?
If you still don’t receive any messages, follow the steps below to use another authentication method.On the App Select Didn't receive anything? Select didn't receive anything to change different verification method You can choose an alternative verification method, such as the Authenticator app, voice call, Telegram or WhatsApp to complete the verification.Published on Aug 16, 2023Updated on Jun 21, 20263How do I manually set up spot grid trading bots?
Previously, only up to 300 grids were supported. Now you can set up to 500 grids.What's the Edit Parameters feature and why should I use it? Edit Parameters feature is designed to give users greater flexibility and control. By using it, it allows you to: Adjust your grid bot setting, such as the upper and lower range, or the grid quantity, on-the-fly — without having to close and reopen new bots.Published on Sep 4, 2025Updated on May 29, 2026Why hasn't my withdrawal arrived in the account?
Contact the receiving platform If you've confirmed the transaction was successful on the blockchain and the correct address and network were used—but the funds still haven’t shown up—it's time to reach out to the receiving platform. Sometimes, the receiving platform may require additional processing time or action from their end to credit the funds.Published on Aug 22, 2023Updated on Jun 21, 202621,043How do I check if an email is officially from OKX via EML file?
., Notepad, TextEdit, etc).Step 3: Check authentication fields inside the EML file Search for the authentication results: spf=fail dkim=fail dmarc=fail If any of these fields show fail, the email didn't pass validation and is likely not sent by OKX. dmarc=fail means the email is unauthorized and shouldn't be trusted. Failed the authentication checks spf=pass;dkim=pass means the email passed the authentication checks. Passed the authentication checksHow do I interpret each field?1.Published on Nov 24, 2025Updated on May 29, 202619How do I set my preferences?
I didn't receive a call notification for the customer service voice call? You can enable Notifications > OKX > Allow Notifications in your phone settings so you can promptly check the voice messages we send you.Account Settings1. How do I log out of my account? On the App: Select Menu in the top-left corner > Account settings > Scroll down and tap Log out. On the Web: Go your profile in the top-right corner > Select Log out.Published on Nov 1, 2025Updated on Jun 18, 202634Common scam tactics
The victim met a person on a website who enticed them with a business opportunity, claiming to work for Amazon. The victim was introduced to the Edaytask platform and, believing they could earn money, started completing tasks. However, their earnings froze, and they were coerced into paying money to unlock their earnings, resulting in significant financial loss.Published on Sep 28, 2023Updated on May 29, 20262,740Why was my X-Perps order rejected?
Rejections usually mean one or more trading, margin, or risk-control conditions were not met at the time of submission.Published on Apr 9, 2026Updated on May 29, 2026How do I use OKX Wallet Trader Mode for DCA strategy trading?
Users executing large trades who want to reduce price impact Meme token traders looking to build or exit positions in batches Traders who want to reduce the effort of manual monitoring and repeated order placementWhich networks does DCA support? DCA currently supports Solana, Ethereum, BNB Chain, Arbitrum, Base, and X Layer.What is price range filtering? You can set an optional minimum and maximum price/rate for your DCA strategy.Published on May 14, 2026Updated on May 29, 20264What should I do if I deposit to the wrong address?
Review and confirm the source of the deposit address to check whether the crypto were mistakenly sent to another person’s address Contact the address provider or the relevant platform for further assistance Important Note: Cryptocurrencies that require a Tag/Memo If you deposited a token that requires a Tag/Memo (such as XRP), please make sure that the Tag/Memo was filled in correctly when sending the crypto: Missing or incorrect Tags/Memos may result in crypto not being recognized or credited.Published on Oct 15, 2024Updated on May 29, 2026248Index components weightage adjustment FAQ
Previously, all index components were weighted equally. Now different components will have different weights depending on their trading volume and liquidity conditions.3. What indexes will be adjusted and when will this take place? Most of the existing indexes will be adjusted by batch. For the exact timing of the adjustments and specific indexes to be adjusted, please stay tuned to our announcement page.4. How can I know the latest component weight?Published on Dec 14, 2023Updated on May 29, 202613OKX x McLaren: Digital Collectibles FAQs
All fans who claimed the Canadian GP collectible were given the Classic rarity tier collectibles from the first eight races of the 2024 Formula 1 season as a gift for participating in the Race Rewind programme.Published on Jun 5, 2024Updated on May 29, 20266How do I secure my exchange account?
We recommend checking whether you were logged in during the time the notification was sent. If this wasn't you, please change your login password immediately and set up an authenticator app to strengthen your security settings. Please also note that logging in via third-party tools or software may also cause your IP address to change.Published on Jun 12, 2024Updated on May 29, 20261,357How do I withdraw and transfer funds between my Funding and Trading accounts for X-Perps?
A transfer may be required when: funds were recently deposited and remain in the Funding account you moved assets for withdrawal or holding and now want to trade your available balance appears in one account type, but X-Perps requires the other Before troubleshooting order settings, first confirm that the funds are in the correct account.What should I check before placing an X-Perps order?Published on Apr 9, 2026Updated on May 29, 2026