All
FAQ
Announcements
Product documents
How do I change my phone number?
Select Change phone number and follow on-screen instructions to enter your phone number in the New phone number field Note: it's mandatory to link both your phone number and email during the authentication setup. We'll send a 6-digit verification code to both your new and current phone numbers. Enter the code accordingly.Published on Sep 7, 2023Updated on Jun 19, 2026How do I check the number of block confirmations? (web)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You will receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on Aug 22, 2023Updated on May 29, 2026148How do I check the number of block confirmations? (app)
The more miners verify your transaction, the greater the number of block confirmations is. Different cryptos and networks have different numbers of block confirmations. You'll receive your deposit in your account once your deposit is verified by the required number of miners according to the crypto & network that you've selected.Published on Aug 22, 2023Updated on Jan 29, 2026637How do I migrate my email address or phone number to another account? (web)
Each user can only have one verified account.For phone number migration Go to Profile and select Security Find Phone Verification and select Change Phone Number Enter your new phone number you wish to use Select Send code for both the new and current phone number fields. You'll receive a 6-digit verification code via SMS at both numbers. Enter the codes accordingly Enter the 2FA code to continue (if any) If the new phone number is linked to another account, a pop-up message will appear.Published on Aug 22, 2023Updated on Jun 15, 2026396Crypto Tax Reporting (DAC8) FAQ
. • impots.gouv.fr • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/france-tin.pdf Germany Steueridentifikationsnummer (Steuer-ID), Identifikationsnummer(IDNR) A Tax ID Number (IDNR) is usually a 10 to 11-digit number.Published on Feb 23, 2026Updated on May 29, 20263How do I register an account on OKX?
Enter the verification code to move on to the next step Insert your phone number in the Phone number field, and select Verify now Insert your phone number with your country code to verify your phone number A six-digit registration verification code will be sent to your phone number and you'll have 10 minutes to enter the verification code into the Enter your phone code field. When you've done so, select Next to continue.Published on May 23, 2024Updated on May 29, 202628,173Why haven't I received the verification code?
Number portability issues: If you recently switched carriers while keeping the same phone number, delivery issues may occur. Please inform customer support for further assistance. If you still don’t receive any messages, follow the steps below to use another authentication method.On the App Select Didn't receive anything?Published on Aug 16, 2023Updated on Jun 21, 20263How do I use OKX Wallet Trader Mode for DCA strategy trading?
Core formula: Total trade amount = Amount per trade × Number of orders Example: If you want to buy TRUMP tokens with 10 SOL, you can set it to buy 1 SOL worth every 1 minute for 10 orders. The first order will be triggered immediately after strategy creation, and subsequent orders follow at each interval.Requirements for using DCA Only Trader Mode wallets can use DCA.Published on May 14, 2026Updated on May 29, 20264How do I buy crypto with ZEN.COM?
Refunds are typically processed within a few hours of the original transaction.10. What are my ZEN.COM transaction limits? Select the Limit "i" icon in the Pay with section to view your applicable ZEN.COM transaction limits. Daily, weekly, and monthly limits reset on a rolling basis.11. Can I disconnect my ZEN.COM from our platform? Yes.Published on May 19, 2026Updated on May 28, 20261Crypto profit & loss analysis (PnL) FAQ
Cryptos with a net value of less than $10 are not displayed.3. Is the asset and PnL data shown in Crypto PnL Analysis updated in real time? The number of assets changes in real-time, but there is a 5-10 minute delay in PnL.4. Is Crypto PnL analysis sharing available for all cryptos? No, stablecoins do not support PnL sharing at the moment.5. How is cumulative PnL calculated? When the total value of crypto assets is greater than $10, the system will start calculating the cumulative PnL.Published on Apr 3, 2026Updated on May 29, 2026What is Proof of Reserves (PoR) user snapshot data?
In the sample, it transfers 10 ETH to the position. Cross account balance will be 15 ETH - 10 ETH = 5 ETH, Isolated marigin trading position asset will be 10 ETH. Buy 10 ETH at 1,409.98 and use ETH as margin. The ETH order is filled with a fee of -0.01 ETH.Published on Nov 17, 2023Updated on Dec 11, 20251Trading Fee Rules FAQ
Exercise fee = Min(0.02% × Contract Multiplier × Contract size × Number of contracts, User’s taker fee rate × Contract Multiplier × Contract size × Number of contracts, 7% × Settlement value × Contract Multiplier × Contract size × Number of contracts) Day options don’t have an exercise fee. Day options are options that don’t expire on Fridays. Only applicable to exercised options. Doesn’t apply to unexercised options.Published on Mar 22, 2024Updated on Jun 22, 20261,091My phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification enabled for logins, you can still log in without it.Published on Aug 1, 2024Updated on May 29, 20269How do I update my login password?
/ Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login passwordI forgot my login password Go to Login page and insert your phone number or email address and select Forgot your password Select Forgot your password after inserting your phone number or email address Enter your phone numberPublished on Aug 22, 2023Updated on Jun 2, 202630Where can I find details about cash withdrawal limits, fees, and processing times?
Example: If the flat fee is 3 EUR, you’ll always pay 3 EUR whether you withdraw 10 EUR or 1,000 EUR. Percentage fees The fee is calculated as a percentage of your withdrawal amount. Example: If the fee is 2%, and you withdraw 100 EUR, you’ll pay a 2 EUR fee. If you withdraw 500 EUR, the fee would be 10 EUR. Percentage + flat fees This type of fee is a combination of both, so you'll pay a percentage of your withdrawal amount plus a fixed flat fee.Published on Apr 13, 2026Updated on May 29, 2026