In certain situations, our customer support team may ask you to join a video call to help resolve your issue more efficiently. This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted).

You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.

In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is a more advanced tool that carries much greater risk than simple spot trading. If you’re going to trade leveraged positions with the futures grid trading bot, make sure you fully understand the risks first.

This project team's opening price is displayed for information purpose only, and is not determined by the call auction mechanism, and will not impact the prices where you will execute the orders.5. Can the best bid price be higher than the best ask price during the pre-open period? Yes. During the pre-open period, orders are collected but not executed. As a result, the displayed best bid price may be higher than the best ask price.

Always remember: OKX will never ask you to call a number or click a link in an SMS to verify your account or resolve any account issues immediately. When in doubt, pause and check through the official OKX app or website. A few moments of caution could protect everything in your account. Stay safe and informed. You can check the authenticity of our channels here or if you have any questions, reach out to OKX’s official support—we're here to help.

You need to call the system time interface here to synchronize your local time with our server's time. Keeping the time difference within 30 seconds can help avoid this issue. Note: the time in the request header time is in UTC0. When calling the server time interface, the time is provided in UTC + 8.What's "Interface error: 50101 APIKey does not match the current environment"? This is due to the mismatch between the API key and the current environment.

Select other alternative authentication methods if your SMS code doesn't arriveOn the Web Select call me instead if you can't receive the SMS code Select call me instead if you are unable to receive the code Note: Use a trusted device: If you're already logged in on another device, try completing the OTP verification on that device instead. If the above doesn’t help, you can try to self-reset your mobile number from our App according to our guidance.

I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.

The system auto-generates a Prompt which you review before backtesting or going live. Learn more here: Quick Guide to AI Trading BotGetting Started with Agent Trade Kit The OKX Agent Trade Kit is an open-source toolkit that connects AI assistants directly to your OKX account via MCP (Model Context Protocol). Simply describe what you want in natural language — the AI calls the right tools and executes it. Learn more here: What is Agent Trade Kit?

Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.

For the Transaction module, you can enable Email, Push Notifications, and Web Notifications. For the New Features and Promotions module, you can enable Email and Push Notifications.6. I didn't receive a call notification for the customer service voice call? You can enable Notifications > OKX > Allow Notifications in your phone settings so you can promptly check the voice messages we send you.Account Settings1. How do I log out of my account?

On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy measures, you can spot the margin level as on the image below. Liquidation happens when the level reaches 100% and the margin call alert is at 300% (TBA).

X-Perps (also called Expiry Perps) are derivative contracts that let you gain exposure to a cryptoasset's price movement without owning the underlying asset directly. X-Perps have a continuous funding rate, real-time margining, and the same day-to-day trading experience as other derivative contracts. The key difference is that they have a fixed settlement date 60 months (5 years) from issuance.

A decline in collateral value will reduce your margin ratio, which can lead to a margin call or liquidation if it falls below the required maintenance level. If your margin ratio drops below the maintenance margin threshold, your positions may be partially or fully liquidated to prevent a negative account balance. We recommend enabling notifications in your account settings so you can act before liquidation occurs.What's the difference between Selected Margin and Isolated Margin?

A special feature called Continuous Trading Cycles allows the trading bot to keep running, buying during dips and selling during rebounds, or starting new trading cycles after hitting the take-profit target. Learn how to use the Spot DCA (Martingale) trading bot here.How can I access OKX’s trading bots?