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X Layer upgrade and OKT/OKB asset handling FAQ
Before January 1, 2026, you can deposit OKT from your wallet to the platform. The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price?Published on Aug 13, 2025Updated on May 29, 202682How do I buy crypto and earn rewards?
1. How do I receive rewards from this campaign? You can earn rewards by following these steps: Opt in to the campaign through the app Buy at least €100 or $100 of any eligible crypto to lock in €5 in BTC reward. You may use USD, EUR, USDC, or USDG for the purchase.Published on Feb 19, 2026Updated on May 29, 20263OKX Sub-Affiliate link rules
Links created on or after January 1, 2026 will be assessed from the fourth calendar month upon link creation. Note: Links created before January 1, 2026, will continue to be assessed starting from the first day of the third calendar month after the link is created. Examples: A link created on August 1, 2026 will be assessed starting from November 1, 2026, and subsequently on the 1st day of each calendar month.Published on Sep 28, 2023Updated on May 29, 2026678Buy crypto with rewards terms and conditions
Campaign Period and Key Deadlines The campaign operates within two distinct windows to ensure all participants have a fair opportunity to complete their streaks: Enrollment Window: Users must successfully opt in on the campaign landing page between February 25 and March 11, 2026 (midnight UTC+1). Completion Window: While the enrollment period ends on March 11, users have until midnight UTC+1 on March 15, 2026 (inclusive), to complete their 5-day streak.3.Published on Feb 19, 2026Updated on May 29, 2026How can I do spot trading with the Jupyter Notebook?
For more information on how to figure out what mode your current account is configured as, please read our dedicated guide and enter the acctLv parameter. 1 import okx.Account as Account 2 3 flag = "1" # live trading: 0, demo trading: 1 4 5 accountAPI = Account.AccountAPI(api_key, secret_key, passphrase, False, flag) 6 result = accountAPI.get_account_config() 7 print(result) 8 9 if result['code'] == "0": 10 acctLv = result["data"][0]["acctLv"] 11 if acctLv == "1": 12 print("Simple mode") 13 elifPublished on Sep 29, 2023Updated on May 29, 2026562Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~20 ETH) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 4: the price of ETH drops to 1,000 USDC at 17:12 UTC. The new value of 20 ETH is reflected in their accessible balance. However, the snapshot of the value of the initial 1 BTC deposit remains under his funds under the unavailable for withdrawal portion.Published on May 13, 2024Updated on May 29, 2026372Event Contracts FAQ
Event Contract Fee has been updated effective from May 6, 2026 at 16:00-17:00(UTC+8). For more details, please refer to Notice on OKX Event Contract Fee UpdateXAU (Gold) event contractWhat is the XAU (Gold) event contract? OKX launched the XAU (Gold) event contract on June 16, 2026 — the first event contract with a traditional finance (TradFi) asset as its underlying.Published on Apr 16, 2026Updated on Jun 16, 2026Crypto Tax Reporting (DAC8) FAQ
For European Economic Area (EEA) countries, these obligations will take effect on 1 January 2026.How do I find my TIN? Your TIN (Tax Identification Number) is usually found on your National ID, Passport, or official tax documents (like a tax return or assessment).Published on Feb 23, 2026Updated on May 29, 20263What are Source of Funds (SoF) and Source of Wealth (SoW)?
income (past 12 months) Accountant Letter Issued within the last 3 months with business ownership confirmation Distribution Record Shows recent profit withdrawals or distributions Others Issued within the last 3 months with compensation or business ownership confirmation Investment returns Investment Account Statement Issued within the last 3 months Retirement Account Statement Issued within the last 3 months Brokerage Statement Issued within the last 3 months Bank Statement Shows investment incomePublished on Dec 24, 2024Updated on Jun 5, 2026906How do I use the custom interval feature?
Go to the Trading page Hover on the arrow besides the Candles option, and select the interval selector above the trading chart Scroll down and select Custom interval from the available options Select Custom Interval within the list of interval periods available Enter your preferred time interval (for example, 3 minutes, 12 hours, or any custom setting) Fill in the custom time interval as you wish Confirm your selection, and the chart will adjust accordinglyHow does the custom interval feature helpPublished on Mar 5, 2025Updated on May 29, 20266How do I download my account statements?
The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time. Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on May 21, 2026Updated on Jun 3, 2026How do I download my account statements?
The record time is based on the UTC time zone, with 00:00 as the default cutoff time On app, only account statement records from the past 12 months are available for download. Downloading account statements from specific data is not supported at this time. Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on Nov 6, 2024Updated on Jun 17, 20263Passkey FAQ
1. Why can't I verify my passkey with my original device and Apple ID? If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?Published on Mar 19, 2025Updated on Jun 15, 2026143What onboarding information is required for a family office?
Certificate of Incorporation or Business Registration Certificate (or equivalent official document, such as a business license) Articles of Association Registration of Directors Registration of Shareholders or Beneficial Ownership Chart (must be signed and dated within the past 12 months) Proof of Business Address (if different from the registered address) Provide identifying information Provide identifying information for the family office, such as your institution’s legal full name, registrationPublished on Oct 13, 2023Updated on May 29, 202671How can I enhance my OKX app security?
We prioritize your security and guarantee a response within 12 minutes to help protect your assets.Published on May 14, 2026Updated on May 29, 2026