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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on Feb 5, 2024Updated on May 29, 2026132What should I do if I want to withdraw assets that are not supported on other platforms?
When you withdraw cryptos from OKX, please ensure that the network and crypto are supported by the recipient's platform or wallet. Once your withdrawal status is marked as In Progress or Transferred Out, you cannot cancel the withdrawal on OKX. You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1. If you used a network not...Published on Apr 8, 2025Updated on May 29, 202612Disclaimer for machine translation
Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on May 29, 2026103Formal Complaint Handling Process - OKX EEA
OKX action Once the Complaint is received, we endeavour to investigate and solve complaints promptly. We may request for additional information and shall contact you or your representative via the contact details you have shared through the submitted complaints form. In any case, we will acknowledge your complaint within 5 business days from the date of receipt to let you know we are looking into it.Published on Jan 23, 2025Updated on May 29, 202620How do I automate my trades?
We offer a wide range of tools and trading bots, for automated trading, including: Trading Bots: pre-built and customizable bots for strategies like grid trading, arbitrage, and market making. Visit here for more info on the Trading bot Marketplace. API Access: for users who want to develop their custom trading algorithms. Copy Trading: follow and automatically replicate the trades of successful traders.Published on Oct 1, 2024Updated on May 29, 202613How do I add OKX widget on my phone?
Customize the trading pair(s) you want to view on your lock screen. Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on Aug 15, 2023Updated on May 29, 20266,158How do I share order parameters?
Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on May 29, 20264What should I do if I accidentally deposit crypto that OKX doesn't support?
To improve our user experience, we support untradable asset withdrawals. (Please note that there is no collaboration of any kind between us and any service provider for untradable assets that we haven't supported. We shall not be responsible for any issue that may arise in relation to your untradable assets, and you should carefully manage such assets to avoid any losses.)Published on Sep 26, 2023Updated on May 29, 20262,008How to transfer crypto from Coinbase to OKX?
If you want to transfer crypto from Coinbase to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Coinbase account through the web or app. Go to the withdraw section in your portfolio (The bottom button on your screen) by clicking 'Transfer' and by clicking 'Send crypto' after. Select the cryptocurrency you want to transfer from Coinbase to OKX.Published on Jun 19, 2025Updated on May 29, 20267How do I transfer crypto from Bybit to OKX?
If you want to transfer crypto from Bybit to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Bybit account through the web or app. Go to your assets (The bottom button on your screen) and click on 'Withdraw' Select the cryptocurrency you want to transfer from Bybit to OKX. Go to your OKX-account and copy your deposit address for that specific crypto.Published on Jun 19, 2025Updated on May 29, 20262How do I change the chart type?
If you want to find out how you can enable multiple charts on screen, visit here.Published on Nov 5, 2024Updated on May 29, 202613How do I create passkeys? (app)
If you want to create your passkey with your current device, select Continue and complete the biometric authentication/PIN code on your device Select Continue to create a passkey with your current device 7.Published on May 21, 2026Updated on Jun 3, 20262How do I modify TP/SL?
It displays all your current open positions Select the position to modify: find the position you want to modify.Published on Jun 13, 2024Updated on May 29, 202635How do I remove my debit or credit card?
You'll need to re-enter your card details if you want to use it again.On the web Go to okx.com and select Deposit in the navigation bar. Select the Cash tab, then select your cash currency. Select Visa/Mastercard as the deposit method. Tap Select next to your card info, then select Manage. OKX web deposit page with Visa/Mastercard and Select option Tap the remove icon next to the card you want to remove.Published on Apr 21, 2026Updated on Apr 30, 20261How do I buy with debit / credit cards?
You can add a card by following these steps.Getting started Login to your account Open your OKX app > Buy and sell > Buy Log in to your account okx.com, go to Buy crypto > Express buy Select the crypto you want to buy Enter the cash amount you want to spend or the crypto amount you want to buy and select either Visa or Mastercard option under the Pay with Select your debit or credit cards to proceed with the payment Select Add card.Published on Feb 22, 2024Updated on May 14, 2026586