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Hong Kong and Taiwan Region Certified Maker Transaction Code of Conduct
The conduct of verification Maker using programs and other channels to snap up low-priced orders. Freeze account for 24 hours Freeze account for 72 hours Merchant Status Revocation 5. Any act that harms the platform's interests or maliciously damages its reputation Merchant Status Revocation / / 6.Published on Sep 19, 2023Updated on May 29, 2026AnnouncementsTradingView Subscription Codes – Terms and Conditions
Users should conduct their own due diligence.2.6. Risk Disclaimer: The value of digital assets is highly volatile and carries investment risk. The use of financial charting platforms like TradingView involves inherent risks related to market data and financial analysis. Users should assess their own risk tolerance before making any investment decisions based on information or tools obtained through TradingView.2.7.Published on Jul 23, 2025Updated on May 29, 2026FAQ7Why haven't I received the verification code?
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Jun 21, 2026FAQ3OKX Policy on BTG Hardfork
Therefore, we have decided to conduct an asset snapshot before the fork and would then make a reasonable attempt to credit our users BTG subjected to our review on network status and BTG codes. Full details of policies as below: 1. Due to the variability of block creation within the BTC network, Block height 491407 was reached at 9:20 am (HKT) on 24th October, 2017. According to the change has conducted and completed the wallet snapshot on 24th October, 2017 at 9 a.m.Published on Oct 23, 2017Updated on May 29, 2026AnnouncementsHow do I join a video call with customer support?
Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Jun 2, 2026FAQ55What is sub-account?
Managed trading sub-account: you can entrust your sub-account to a professional trading team. Ensuring your asset is safe and you can enjoy a better VIP rate during the binding period.Published on May 21, 2026Updated on Jun 3, 2026FAQReferral Program FAQ
Your friends will automatically join the platform’s New User Bonus Program.Can my invitees add or change a referral code after registering? No, they can’t. Referral codes must be added before invitees create their accounts. It won’t be possible to add or change the referral code once the account has been created.What kind of tasks do invitees need to complete? Invitees will be required to complete certain tasks, such as sign-up and identity verification.Published on Jan 8, 2025Updated on Jun 17, 2026FAQWhat can help prevent P2P crypto scams and protect my assets?
Avoid scanning QR / providing verification code: Don't scan QR codes or share verification codes with others, as doing so may result in unauthorized access to your account. Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1.Published on Sep 2, 2023Updated on May 29, 2026FAQ1,466Common scam tactics
The scammer instructed the user to wait for a code, but the user soon discovered his account funds were gone. When questioned, the scammer only replied, "Wait." As a new user, the victim expressed confusion about how the gift was sent directly to the scammer's wallet, as he had no intention of transferring any funds. Fake bonus events The user reported being scammed via a fraudulent interaction on Facebook. The scammer promised a reward in exchange for entering a gift code.Published on Sep 28, 2023Updated on May 29, 2026FAQ2,740What should I do during or after a scam?
Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on May 29, 2026FAQ775How do I safeguard my Web3 wallet from fraudsters?
When users click the provided link, fraudsters can invoke code to maliciously alter permissions, obtain user password signatures, and thus gain control over the wallet address. Review of fraudulent tactics: Step 1: Fraudsters utilize enticement methods to prompt users to click on third-party links, redirect from the recharge entry to the wallet, and use malicious code to fill in the contract address for the token.Published on Dec 13, 2023Updated on May 29, 2026FAQ1,044P2P New Year rewards campaign: Multiple rewards await for your trades on OKX P2P
This campaign is applicable to all existing OKX users and new users signing up during the campaign who have never conducted trade on OKX P2P. This campaign is exclusively for takers: a “Taker” - is a user who buys or sells cryptocurrency by placing orders on available ads in the marketplace. Users must register by clicking the “Join now” button on the landing page. Once a user successfully enrolls in the campaign, the button will change to “Joined”.Published on Dec 18, 2024Updated on May 29, 2026AnnouncementsSuper rewards for new P2P Nigerian users!
Please consult your legal/tax/investment professional for questions about your specific circumstances.Published on Jun 26, 2023Updated on May 29, 2026AnnouncementsHow do I update my email?
Enter the code accordingly.Published on Sep 6, 2023Updated on May 29, 2026FAQ3How do I migrate my email address or phone number to another account? (web)
For email address migration Go to Profile and select Security Find Email verification and select Change email if you would like to update your email Enter your email in the New email field Select Send code in both the New email code and Code for original email fields. We'll send a 6-digit verification code to both your new and current email.Published on Aug 22, 2023Updated on Jun 15, 2026FAQ396